2.0 General description
2.1 Delivery aims 3-5 days: Priority service for EU countries 5-7 days: Priority service for Rest of the World (RoW) destinations 7-14 days: Economy service for EU countries 14-21 days: Economy service for Rest of the World (RoW) destinations 2.2 Addressing Requirements The customer must ensure that the Addressing Standards laid out in Appendix F are met. Whistl reserves the right to sample bags received from the Customer to ensure compliance with the addressing standards. Failure to meet required standards will result in Whistl taking action in accordance with the Procedures for Handing Non- Compliant Postings (See Section 8 of the Customer Guide ). For international addresses there are three basic rules: 1. Many countries operate a postcode system. Therefore please make sure you include the relevant postcode. 2. For European destinations the postcode usually goes to the left of the town e.g. 04103 LEIPZIG, 11780 ATHENS 3. Always include the town and country in capital letters with the full country name appearing last in the address. Do not abbreviate as this can cause confusion e.g. items addressed to Kingston W.I. may end up in London W1 rather than the West Indies See Appendix F for a full list of correct addressing examples.
2.3 Customs Declaration If a customer is sending mail outside the EU, it should be ensured that the mail is presented with the right forms. Without the correct declarations, items are likely to be returned by the destination country’s customs service. If the customer is sending goods or gifts, including printed matter / papers outside of the EU, the customer needs to complete a customs declaration. The destinations below are currently part of the EU:
• Austria • Bulgaria
• Belgium • Cyprus • Denmark • Finland • Germany • Hungary • Malta • Poland • Romania • Slovenia • Sweden • Italy • Lithuania
• Czech Republic
• Estonia • France • Greece • Ireland • Latvia
• Luxembourg • Netherlands
• Portugal • Slovakia
• Spain
You will also need to complete a customs declaration for the following EU destinations:
• Andorra • Gibraltar
• Canary Islands
• San Marino
• Vatican City State
International pre-sorted Customer Guide / August 2014 / V1
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