2.4 Sortation and Presentation Requirements 2.4.1 Item Sortation / Presentation
Values and declarations:
The completion of custom’s declarations is the sole responsibility of the customer and Whistl does not advise or, nor does it accept any responsibility for any such declarations. • Any item with contents up to the value of £270 must have a current CN22 declaration attached to the front. • Any item sent with a value in excess of £270 must have a fully completed CN23 declaration. • You need to sign and date the CN22. See Appendix I, for an example of the CN22. • The CN22 should be attached as near as possible to the top left hand corner of the front of the item, taking care not to obscure the address • The CN23 should be attached to the front of the item in a plastic wallet • All items should be signed to certify the item does not contain any dangerous articles prohibited by postal regulations (See Appendix G ) • Customers should add their name and address to the top left hand corner of each package. Any items refused entry, will be sent back to this return address by the overseas customs authority The application of any customs labels is the responsibility of the Customer. If the correct customs documentation is not applied, items may be delayed or quarantined in transit. Using the Customs Declarations: If customers are VAT registered businesses and intend to zero rate items being sent overseas, you will need to present customs with proof of export. It is the customer’s responsibility to ensure that its mail complies with all applicable requirements for export to the destination country. For more information regarding the export of goods from the UK please see HM Revenue & Customs notice 703. Proof of Export
• Items should be presented complying with the address standard listed in Appendix F . • Items should be presented with no indicia unless specified in your service offering. • All items should have a UK Return Address applied or no return address at all. • Items must not contain any perishable items, dangerous substances or prohibited items, these • Items should be sorted to the level of selections indicated in the Zone Guide (see Appendix B ) • Items should comply with Postal Regulations outlined in Appendix H . 2.4.2 Bag Presentation • All presorted items must be presented in bags sealed with bag ties and the correct Whistl bag labels for the product used. See Appendix C for the bag label specification. • Bags may be collected loose or in magnums. • On collection items must be presented separated from any UK domestic items. • The manifest should contain accurate information detailing the number of items and weight per destination. If an electronic copy of the manifest is not received, items / bags will be quarantined until an accurate manifest is supplied. • The manifest should be printed and enclosed within the first bag of the collection, e.g. Bag 1 of 10. (See Appendix E ) • At handover, a Whistl International presorted traycard should be presented. The traycard should be inserted into each consumable. (See Appendix D ). items will be destroyed immediately – See Appendix F for a full list of prohibited items.
2.5 Size Limits
Format
Max Dimensions
Max Weight
Letter
165mm x 245mm x 5mm
100g
Flat / Large Letter
381mm x 305 mm x 20mm
500g
Length, width and depth combined = 900mm (e.g. 300 x 300 x 300mm).
Packet
2000g
Greatest single dimension = 600mm
International pre-sorted Customer Guide / August 2014 / V1
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