5.0 Manifest and Forecasting
5.1 Forecasts The customer must provide Whistl Customer Services with a 7 day and 24 hour forecast of their mailing. The forecast will include anticipated volume of mailing items and must provide details of the format, weight, and destination of mailing items expected to be handed over on each of the next 7 working days and the day prior to collection. If using the Whistl Customer Shipment website, the pre-advising of a shipment will constitute the 24 hour forecasting.
5.2 Manifest files
The customer must provide an accurate Whistl manifest for each mailing. The manifest should have the following information: • Date of handover to Whistl • Unique shipment reference • The number of items per format (e.g. letter) per destination • The total weight of items per format (e.g. packet) per destination • The number of bags per destination A paper copy of the manifest should be included in the first bag for each handover. The customer must provide an electronic copy of the Whistl Manifest to the supplied email addresses by the time the collection occurs. Failure to supply an accurate electronic copy will result in your items being quarantined, as laid out in Section 8, detailing non-compliant procedures.
International pre-sorted Customer Guide / August 2014 / V1
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