• Provide a level of service which far exceeds customer expectations within the high end residential market. • Proactively manage allocated properties to provide an exceptional level of service to the tenants/occupiers; minimise any disruption of amenity or service and to reduce reactive callouts or issues. Mobilisation • Assist in mobilisation activities for new development to ensure robust estate management systems and strategies are in place to meet critical deadlines. Stakeholder Engagement/Communication • Tenant/Occupier Liaison. Develop productive and trusted tenant relationships. Attend and/or regularly meet and engage with occupier’s chair tenant meetings or Annual General Meetings Produce and issue minutes within 5 working days of any such meetings. • Liaise with any external organisations to include, but not limited to, Local Authority, Police, Health and Safety Executive or Fire Brigade as required to ensure smooth running of and compliance of your allocated properties. Financial Management • Prepare annual service charge expenditure budgets across the portfolio, implement expenditure strategies in accordance with the clients’ wishes and lease requirements, maintain budget records and approve invoices for with settlement in accordance with agreed service charge budgets; reconcile the service charge expenditure in accordance with lease requirements and any professional body requirements. • Procure and competitively tender service contracts taking into consideration professional body requirements and/or specific client instructions. Ensure such contracts are properly managed and are appropriately terminable. Additional • Assist in the management and recruitment of site staff to ensure they perform effectively and manage poor performance by seeking input and assistance from the company management team and or your line management. • To be available by telephone or email outside of normal working hours to deal with any emergency affecting the properties and to reasonably attend to the site out of normal working hours to deal with such emergencies.
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