ASSOCIATE DIRECTOR CHELSEA BARRACKS RESIDENTIAL PROPERTY MANAGEMENT CANDIDATE INFORMATION PACK
Contents
Introduction Metrus Qatari Diar Chelsea Barracks Role Profile Programme Timeline
Dear applicant, An Associate Director to manage the high profile Qatari Diar Residential Development, Chelsea Barracks. Chelsea Barracks will, when fully completed, establish an entirely new neighbourhood within London’s most esteemed enclosure. The site comprises of a rare collection of apartments and town houses, bringing the traditional garden squares back to prominence in Belgravia. It will offer five acres of new public space and exquisite amenities. Under the expertise of Central London Property Management expert, Metrus, this is an outstanding opportunity to play a pivotal role in one of the most illustrious developments in not only London but the world.
PROPERTY MANAGEMENT Metrus’ portfolio comprises over £4 billion of assets across the UK, and they manage many of London’s most iconic buildings. Simply put, the range and quality of their experience are second to none. Metrus work closely with their clients to optimise their buildings’ operational and service levels. Metrus research thoroughly, manage carefully, and help their clients plan for tomorrow. COMMERCIAL AGENCY Metrus provides an exemplary service to their clients combined with an unparalleled market knowledge and meticulous attention to detail. Consequently, Metrus is one of London’s leading commercial agents. They specialise in the leasing, buying and selling of all types of commercial property providing a best-in-class client service. LEASE ADVISORY & VALUATION Metrus has over 30 years’ experience in valuation and lease advisory. Their clients rely on them for complete information and considered advice, to maximise rental value.
QATARI DIAR Qatari Diar Real Estate Company was established in 2005 by the Qatar Investment Authority, the sovereign wealth fund of the State of Qatar. Qatari Diar was entrusted to support Qatar’s growing economy and to coordinate the country’s real estate development priorities. Qatari Diar has established itself as one of the world’s most trusted and respected real estate companies because of its commitment to quality, local community, partnership and sustainability. As of January 2018, Qatari Diar has a shared capital of US $8 billion, with 60 investment projects under development or held in 24 countries around the world, combining a value of over US$35 billion.
The properties
ENRICHING LONDON’S HERITAGE The development revitalises the tradition of London’s famous squares at the heart of its Great Estates. This completes the site’s extraordinary journey - from fertile fields to pleasure gardens, storied barracks and, finally, a unique neighbourhood.
Green open spaces
THE SEVEN SQUARES OF CHELSEA BARRACKS Each of the seven garden squares, designed by renowned landscape architects Kim Wilkie and Gustafson Porter, has a distinctive character, and all are orientated to maximise the evening light.
WALK AROUND THE SQUARES With Garrison, Mulberry and Whistler Squares set for completion next year, Chelsea Barracks will weave into the very fabric of Belgravia, allowing residents to immerse themselves in a Garden Square renaissance for the 21st century. Responsive, sensitive and authentically engaging spaces, these squares will be enjoyed by residents, visitors and wildlife alike.
The world’s finest district
AN INIMITABLE DESTINATION Belgravia and its surroundings offer a richly cultured character, reinforced by world-renowned museums, prestigious schools and gardens, antiquarian boutiques and Michelin-starred restaurants.
ENTICING BOUTIQUES
Belgravia and neighbouring Chelsea are a retail paradise for fashion and design. The King’s Road, epicentre of the 1960s creative scene, has matured into an elegant shopping destination, while Knightsbridge is synonymous with British institution Harrods.
The amenities
THE ART OF WELLBEING Chelsea Barracks provides truly incomparable, expertly serviced relaxation and business amenities. These encompass a beautifully designed, contemporary spa with a hair and beauty salon and a fully equipped, state-of-the-art gym all designed by Goddard Littlefair. As well as a well-appointed business suite, supplemented by large boardrooms. A concierge service is permanently on hand to fulfil every wish.
JOB DESCRIPTION Residential Property Manager Reports to: Head of Residential Management
Appointed as a dedicated Residential Property Management Professional, you will act as the conduit between the occupier and owner on behalf of the Managing Agent (Metrus), advising on all residential estate related matters. Duties and required experience are as follows: Residential Estate Management • Ensure the commercial running of the estate on behalf of the owner with the end user in mind at all times. • Coordinate the maintenance of and employ contractors to maintain or repair properties. • Ensure full compliance with all Health and Safety legislation, regulations and best practice. • System compliance. Ensure all data held on information systems is up to date and correct. Update any changes in a timely fashion. Ensure that all information, whether hard or soft copy, is secure and remains confidential at all times. • Ensure rents (to include rent, service charge, insurance, direct recharges and any other sum due from tenants) are correctly collected or pursued in a timely manner. • Consider all tenant applications; obtain sufficient information to advise clients as to the options available and make recommendations. Seek client direction and instruction in a timely fashion and at all times in compliance with statute and/ or legal precedent. • Conduct and record regular inspections of the properties; inspect at least quarterly or more regularly as the properties would reasonably require. • To maintain awareness of legislative changes with regard to operational processes and procedures and, as necessary, attend training courses to ensure compliance with current legislation, regulations and best practice. • Experience of dealing with Licence to Alter. Customer Service/Experience within High End Residential • Experience and understanding of the high-end residential market is required.
• Provide a level of service which far exceeds customer expectations within the high end residential market. • Proactively manage allocated properties to provide an exceptional level of service to the tenants/occupiers; minimise any disruption of amenity or service and to reduce reactive callouts or issues. Mobilisation • Assist in mobilisation activities for new development to ensure robust estate management systems and strategies are in place to meet critical deadlines. Stakeholder Engagement/Communication • Tenant/Occupier Liaison. Develop productive and trusted tenant relationships. Attend and/or regularly meet and engage with occupier’s chair tenant meetings or Annual General Meetings Produce and issue minutes within 5 working days of any such meetings. • Liaise with any external organisations to include, but not limited to, Local Authority, Police, Health and Safety Executive or Fire Brigade as required to ensure smooth running of and compliance of your allocated properties. Financial Management • Prepare annual service charge expenditure budgets across the portfolio, implement expenditure strategies in accordance with the clients’ wishes and lease requirements, maintain budget records and approve invoices for with settlement in accordance with agreed service charge budgets; reconcile the service charge expenditure in accordance with lease requirements and any professional body requirements. • Procure and competitively tender service contracts taking into consideration professional body requirements and/or specific client instructions. Ensure such contracts are properly managed and are appropriately terminable. Additional • Assist in the management and recruitment of site staff to ensure they perform effectively and manage poor performance by seeking input and assistance from the company management team and or your line management. • To be available by telephone or email outside of normal working hours to deal with any emergency affecting the properties and to reasonably attend to the site out of normal working hours to deal with such emergencies.
PROGRAMME TIMELINE
Closing Date for Applications: 6th February 2019. MRG First Stage Interviews: 12th & 13th February 2019. Metrus second stage Interviews: 15th & 18th February 2019.
The Management Recruitment Group is exclusively mandated in partnership with Metrus. All internal and external applications will be forwarded to MRG and included in the selection process. To apply or for a confidential discussion regarding this opportunity please contact Matthew Evans or Stephanie Howe of The Management Recruitment Group on 0207 959 2368 or matthew.evans@mrgpeople.co.uk | stephanie.howe@mrgpeople.co.uk
52-54 Gracechurch Street London EC3V 0EH 0203 962 9900 www.mrgpeople.co.uk
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