Estates & Facilities
Facilities Management We deliver integrated campus-based services and provide a full range of hard and soft FM services including in-house cleaning, engineering and security services as well as space planning and campus management. Our customer’s experience at each campus must be seamless and the quality of service we provide must be consistent across campuses. King’s Security Department The Cleaning and Security Services (CSS) Department was created following the successful insourcing of 400 staff in Aug 19. Delivering in-house core soft services to ~150 buildings across a multi campus estate, the department has stabilised post insourcing and is now well regarded across all levels of the university. The 200 strong security team provides static guarding, customer service support and wayfinding, key hold - ing, welfare support and security patrols. In addition, we provide a wide range of support to student and staff events and public events such as open days as well as incident and emergency management while providing a high quality front line service to our student and academic community.
King’s Directorate of Estates & Fa- cilities is a key enabler of the uni- versity’s Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision. Our philosophy has been devel- oped using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate’s work. We know that everyone in King’s interacts with our physical assets and relies upon our service delivery therefore they need to: • be seamless • to work • be sustainable and safe • be enabling • support work and learning and; • enable growth
grow the task of developing, main- taining, managing and driving value from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learn- ing and working experience of our student, staff and partners. Meeting our aims will not be with- out its challenges. Operating in cen- tral London means that King’s has some unique challenges ahead with an ambition to grow student num- bers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and resources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King’s. We have a finite amount of space and resource and it is our job to help King’s manage our assets well. King’s has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are
listed and of great architectural sig- nificance. The campuses house a diversity of spaces, including teach- ing and learning environments, cut- ting edge research facilities, two chapels, cafes and restaurants, gyms and student residences. The Estates & Facilities team em- ploys more than 800 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure King’s remains one of the world’s top universities. Details of our Strategic Vision 2029 can be viewed at: https://www.kcl. ac.uk/aboutkings/strategy Details about our philosophy can be viewed at: https://www.kcl. ac.uk/aboutkings/orgstructure/ps/ estates/ef-philosophy-booklet-cur - rent.pdf Background to estates and facilities including an introduction from our Director of Estates, Nick O’Donnell can be viewed at: https://www.kcl. ac.uk/aboutkings/orgstructure/ps/ estates/about-us
As King’s continues to mature and
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