Detecting Leaks is Important …. but What is easier to manage? – 125 leaks per day or just 25 leaks per day? 125 leaks per day just forces firefighting as a mode of operation – Every day is chaotic and the pressure never goes away Why would we choose to operate like this? – Business norms – Acceptability of the apparently inevitable – Short-termism …. contract culture – Traditional thinking – We never get to look up and look around …. because we’re just too busy If we had a blank piece of paper …. what would we choose to do?
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