Ageing Well
Norfolk and Waveney was selected for funding for the new “Ageing Well” programme as one of seven “Ageing Well” accelerator sites in the country sharing a total pot of £14m of additional monies to develop “rapid response teams” to help support older people to remain well at home and avoid hospital admissions. Being an Ageing Well accelerator site means we will receive investment to help us make additional changes that really change the way we work by providing coordinated assessments of people in need of urgent support. This will ensure people receive suitable care in the quickest possible time, in the most appropriate place. Our Network Escalation Avoidance Teams (NEAT) will play a key role in the Ageing Well Urgent Community Response (UCR) Pathway. We’re particularly looking at how we can increase the number of people who benefit from the type of multi-disciplinary team assessments they conduct. Tracey Bensley, NCH&C’s Senior Clinical Coordinator for NEAT (Norwich) said: “When NEAT receives a referral from a GP, paramedic, social worker, mental health specialist or other professional, it swings into action, co-ordinating and mobilising support and services. By pooling our expertise we arrange the most appropriate package of care or support to meet the needs of each patient, to ensure their problem is quickly resolved. Our teams also put in place plans to avoid problems in the future.”
Number of apprenticeships
We embarked on our most ambitious recruitment of apprentices between May 2019 and February 2020, with a determination to grow our own workforce and ensure we can be an employer of choice across Norfolk and fill all our vacancies to enable us to continue to deliver outstanding community health and care. See page 22 for more information on our ambitious workforce programme.
NCH&C ANNUAL SUMMARY 2019-20 9
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