UCL - Assistant Director, Engineering and Infrastructure



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Recruitment of Assistant Director, Engineering and Infrastructure Assistant Director, Engineering and Infrastructure Job Description

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Person Specification

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Further Information

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Application Process


UCL is London’s leading multidisciplinary university, with more than 11,000 staff and 47,000 students from 150 different countries. Founded in 1826 in the heart of London, UCL was the first university in England to welcome students of any class, religion, and the first to welcome women on equal terms with men.

UCL’s estate is unique, rich in history, at the heart of London and diverse in use.

Our 230 buildings are predominately located in Bloomsbury but with a number of specialist satellite sites beyond that. UCL Estates are excited to be playing a key role in the delivery of UCL’s 20-year strategy, UCL2034, including the realisation of UCL East, our new campus at the Queen Elizabeth Olympic Park, which will offer world class research, teaching and living accommodation within the largest cultural and educational development in Europe.

UCL Estates Operations services, engineering and maintenance, security, catering, cleaning and student residences, along with our Day Nursery. The Estates Operations teams work in partnership with the The UCL Estates Development teams whose services include property, acquisition and management, capital projects and Space strategy UCL Estates services include property acquisition and management, capital projects, engineering and maintenance, environmental sustainability, safety, security, catering and cleaning. In addition, it manages the University and Customer Services switchboards, student residences, nursery and central teaching and meeting room bookings. We have a proud history and the ambition and drive to innovate. We strive to provide a co-ordinated and customer oriented approach

to both buildings and services, maintaining and transforming UCL’s estate, so that it directly contributes to the creation of a truly inspirational environment for our academics, students and staff. UCL has embarked on an extensive building and refurbishment programme – Transforming UCL. This is about creating sustainable spaces that meet UCL’s world-class aspirations and commitment to excellence and innovation. Transforming UCL is the largest capital programme in the University’s history. It has seen significant investment to refurbish and develop some of our most iconic buildings whilst also bringing forward new world class buildings. Together these will enable and support the University’s continued growth as we continue to build now and for the future.

UCL is midway through ‘Transforming UCL’, an extensive 10-year building and refurbishment programme that began in 2014. The first five years have led to a number of successfully complex projects. Many of these were completed within budget, enabling the funding of new and emerging projects. This investment has made a significant difference to perceptions of the Bloomsbury estate across the UCL community, with the recent completion of the New Student Centre, Bloomsbury Theatre and interim Dementia Research Institute within the Cruciform building all significant milestones in the programme. In the 5 years since the start of the capital of the current capital programme (August 2014), 155 Transforming UCL projects with a value of c.£570m have been completed. Over this period we have achieved a £27m forecast underspend, which has enabled the funding of new projects.

Looking ahead we have bold plans that will build on our recent success. We are continuing a project to transform the Institute of Education estate, embarking on Project Oriel, a £400m purpose built centre of excellent that will support pioneering eye research, education and treatment in partnership with Moorfields Hospital, progressing the development of our iconic new campus UCL East (Pool Street West and Marshgate forming phase 1) and plan- ning the development of the £290m Institute of Neurology/Dementia Research Institute, a world class centre for advancing neurological research and treatments. You can view further information on Transforming UCL here.


The UCL Estate comprises over 270 buildings valued at over £3 Billion, more than four million square feet of academic accommodation and approaching 4250 student bedrooms. The scale, variety and complexity of the estate are unparalleled in the sector. UCL is in the midst of a 10-year Capital Programme with a value of £1.25bn in which UCL Estates is helping shape the transformation of the university. The Assistant Director, Engineering and Infrastructure is responsible for leading strategy, development and integrated operational delivery of infrastructure management, engineering, fabric and maintenance services to ensure the estate and associated infrastructure is fit for purpose, legally compliant, providing high levels of

The role will also play a crucial role in delivering UCL’s Sustainability Strategy and carbon reduction targets. The Assistant Director ensures that the Engineering & Infrastructure team successfully interfaces with the Estates Development; Campus and Accommodation Services; Safety, Sustainability & Communications Teams resulting in an intelligent and integrated approach to estates and asset management - with an annual maintenance spend exceeding £34m, managed through a team of over 70 technical and trade staff and a wide range of service and specialist contracts.

customer service and meeting other institutional priorities and initiatives.


Post Title: Division: Reporting To: Contract:

Assistant Director, Engineering and Infrastructure

UCL Estates Operations

UCL Estates Operations: Director – Transformation 6- 12 month fixed-term appointment

Job purpose Leading the development of infrastructure management, engineering, and hard facilities management services across UCL’s estate. Undertaking a review of the current operating structure and propose changes that would provide a more proactive and efficient operating model. Developing policy, strategy and best practice to ensure an estate fit for purpose, of appropriate condition and functional suitability to support excellence in research, teaching and student accommodation. Prioritising investments to providing legal and regulatory compliance and meeting other relevant institutional priorities including cost effectiveness and environmental sustainability. Risk management and Critical incident response across the infrastructure portfolio Establish a pipeline of Life Cycle replacement projects in line with available budgets available, ensuring project briefs are defined and funding identified. Leading the development of strategies to address UCL’s legacy of under investment in estate infrastructure and that delivers a safe, healthy, accessible and secure environment for students, staff and visitors. Ensuring the most efficient and cost effective models for delivery of Infrastructure services at the existing estate and at new location such as UCL East and Institute of Neurology , whilst meeting statutory and regulatory compliance requirements and institutional objectives including high levels of customer service and improving the student and staff experience. Ensure compliance with UCL’s rules and policies for Finance and Procurement when works procured and managed.

Key deliverables include: • Overall review of portfolio of services and responsibilities and creation of new, fit-for-purpose Hard FM operating model. • Review and implementation of compliance management plan • Review of supply chain for external contracts and projects • Review of strategic maintenance planning function and creation of new cyclical Life Cycle Replacement programme • Implementation of new PPM function • Creation of high-performing link with helpdesk for reactive maintenance • Implementation of KPIs and management reporting • Effective leadership and management of the Infrastructure and Engineering teams Duties and responsibilities Lead the stewardship of the physical estate, ensuring it is legally compliant, safe and with appropriate levels of resilience, and instill a customer and solution-oriented culture across the Division. Drive a safety culture within the team and with all suppliers to ensure the delivery of a safe, health and secure environment for students, visitors and staff. Establish, develop and regularly review strategy, policy, business plans and forecasts relating to all aspects of the role; focusing on student and user experience. Establish and deliver operational performance (financial and non-financial) targets against agreed service standards, including compliance with Financial & Procurement Regulations. Continuously monitor and review services; identify and implement service, operational and financial improvements to deliver within allocated budgets, improving value for money, including being responsive to changing business needs. Ensure the Infrastructure team has appropriate technical and professional skills and the necessary management competencies in line with UCL Ways of Working framework. ASSISTANT DIRECTOR, ENGINEERING AND INFRASTRUCTURE

Infrastructure Management Lead the implementation of UCL’s strategy for strategic maintenance of the estate across all estate infrastructure having regard to agreed institutional and Divisional priorities. Lead the delivery of flexible, cost effective, efficient and safe building services, infrastructure and maintenance to standards appropriate to meet business needs and operationally resilient and robust. Critically review all processes, systems and means of providing hard services; develop and implement improvements and performance targets. Ensure compliance with all statutory, regulatory and institutional requirements and recommended best practice. Lead the development and management of the Bloomsbury Heat and Power Network, UCL CHP facility and associated infrastructure. Lead the technical design and specification of standards in relation to Building Services and Infrastructure across the UCL estate including compliance to building regulations and CIBSE best practice. Oversee and co-ordinate the compilation and maintenance of essential records, including asset register, asbestos register, PPM records. Oversee the creation and delivery of a rolling Life Cycle Replacement programme, which coordinates all required PPM building fabric and infrastructure tasks. Life Cycle Replacement programme will be reviewed and updated on an annual basis. Work collaboratively with Estates Development teams to ensure best practice and appropriate design solutions for new projects. Act as the Chief Engineer for the University, including Duty Holder and Responsible Person; as appropriate. Lead the investigation, complex analysis, root cause identification, rectification and establishing lessons learned for Estates Operations related incidents ASSISTANT DIRECTOR, ENGINEERING AND INFRASTRUCTURE

Service Delivery Lead the management of in house and contract service providers in the provision of cost effective, efficient and compliant maintenance and engineering services. Ensure high quality customer service to students, users and occupiers of the estate and facilities, with particular focus to ensure standards are consistently maintained. Lead the preparation, prioritisation and co-ordination of programmes of planned works, long term maintenance, lifecyle replacement, backlog maintenance, and one-off improvements. Drive continuous financial and service improvement – Improving cost efficiency while maintaining consistency or improving service levels, responsive to changing business needs. Leadership and management of Incidents and Incident Management processes, including Business Continuity planning. Generate, analyse, interpret and report on relevant Management Information to inform policy, strategy, investment and operational decisions. Team Leadership Drive a zero-tolerance safety culture within the Infrastructure team and all suppliers. Drive a zero-tolerance culture around unacceptable behaviors within the Infrastructure team, and Estates Operations in general, that do not match the expectations of the UCL. Drive continuous performance improvement across external contractors, consultants and other service providers. Develop, manage and control engineering and infrastructure budgets. Ensure that appropriate and effective risk management, corporate governance and audit controls are in place. Ensure excellent communications within the team, across the division and with all customers and stakeholders. Manage key external relationships including local and statutory authorities, landlords and suppliers and ensure compliance with leasehold repairing obligations. ASSISTANT DIRECTOR, ENGINEERING AND INFRASTRUCTURE

General This job description reflects the present requirements of the post, and as duties and responsibilities change/develop, the job description will be reviewed and may be subject to amendment in consultation with the post-holder The post-holder will carry out any other duties that are within the scope, spirit and purpose of the role The post-holder will actively follow UCL policies including Equal Opportunities policies and be expected to give consideration within their role as to how they can actively advance equality of opportunity and good relations between people who share a relevant protected characteristic and people who do not share it The post-holder will maintain an awareness and observation of Health & Safety Regulations The post holder will be expected to work out of hours at short notice to lead and support the management of Incidents ASSISTANT DIRECTOR, ENGINEERING AND INFRASTRUCTURE





Qualifications, experience and knowledge

Educated to degree level (or equivalent).

Masters degree/professional membership in an engineering or hard FM related subject.

Formal Professional engineering qualification and membership of relevant professional body. Excellent Stakeholder management skills and ability to present at Board level. Thorough knowledge and experience of managing engineering and maintenance operations gained in a large multi-site organisation. A track record of delivering high quality customer service. Excellent people management skills, and the ability to lead and motivate staff to perform to the highest standards. Ability to work under tight deadlines with accuracy and diligence. Ability to delegate effectively but to follow through with monitoring the results of delegation, introducing and maintaining quality driven standards of performance amongst management team (and their staff).

Skills and/or Abilities

A positive, innovative and creative “can do” approach.

A strong collaborative working style with the ability to build excellent working relationships, and work constructively as a member of an effective leadership team. Highly numerate and able to provide effective leadership in respect of £MultiM financial management and budgetary planning (+£30M PA).





UCL Ways of Working for professional services

Following through on commitments to people and tasks. Visibly demonstrating supportive and emotionally intelligent leadership. Demonstrating a range of strategies to build and support resilience in self and team Using appropriate influence and persuasion to ensure outcomes that are aligned to your values and goals. Proactively working with other people, teams, partners and functions for the benefit of the wider institution. Being able to evaluate information and quickly identify key issues . Setting appropriate challenges and being clear around individual responsibilities Encouraging innovative approaches that benefit the organisation


Salary level The role attracts a competitive salary level to attract industry-leading candidates, and is offered on a 6 - 12 month fixed term contract basis – directly employed by UCL. Employee Benefits UCL is a dynamic, global university based in one of the most exciting capital cities in the world. Not only does working at UCL offer the opportunity to work with game changers in your field, it also provides competitive terms, conditions and benefits. UCL benefits and policies apply equally whatever the sexual orientation and/or gender identity of employees. Benefits and policies relating to employees partners, includes both different sex and same sex partners. In addition to 41 days leave (inclusive of public holidays and closure days) and generous pension schemes, UCL provides a number of other staff benefits outlined below. • Excellent provision for professional development • The UCL Cycle scheme • The UCL Eye Care scheme • Voluntary Healthcare schemes • Subsidised access to a range of health and fitness facilities

• The offer of an interest-free season ticket loan • Various family friendly benefits and support https://www.ucl.ac.uk/human-resources/pay-and-staff-benefits Work location

The permanent base for each for the post is at Bidborough House, in UCL Estates’ recently refurbished, modern, open-plan offices. Given the scale and nature of the UCL estates post holders will be expected to work across the UCL portfolio as the needs of the role dictate.


To arrange a confidential conversation to discuss the opportunities in more depth, please contact Michael Hewlett (michael.hewlett@mrgpeople.co.uk) or Matt Giles (matthew.giles@mrgpeople.co.uk) of The Management Recruitment Group on 020 3962 9900. Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering letter (of not more than 2 pages). Applications should be sent to ucl@mrgpeople.co.uk clearly quoting the post title of the role to be applied for. Closing date for applications is Sunday 24th January 2021.

51 Eastcheap Billingsgate London EC3M 1JP Tel 020 3962 9900

111 Piccadilly Manchester M1 2HY Tel 0161 638 0936

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