Frequently Asked Questions
As a Rider What happens if I get stuck without a ride home? It’s always best to arrange your ride home in advance and make sure you have a Plan B. If your rideshare home is canceled and you are left without options, Liftango will make sure you have a ride home. Just contact Liftango via the app or phone and they will arrange a safe lift home for you. Can I rideshare one-way? Yes. You can seek roundtrip rides or one-way. For example, if it suits you better to only rideshare with Liftango in the morning and get another way home or vice versa, you can customise your trip. Ridesharing is flexible and completely up to you. Do I have to rideshare every day? You can rideshare as much or as little as you want. All you need to do is load up the times and dates you want to rideshare into the app. Paying a driver for fuel If you rideshare with a certain driver regularly and come to an arrangement yourselves, then that’s great. The Liftango Rideshare app provides the means to find and organise ridesharing between drivers and riders and takes no part in setting prices or helping money change hands. What happens if I need to cancel my trip? If you need to, you can easily cancel a trip request at any time before you are matched. If you’ve already been matched and you need to cancel, it’s best to be respectful to your rider and do so as early as possible through the app. If you cancel a trip after you are matched, you will not be able to reschedule that ride. If you don’t want to cancel, but you need to adjust plans slightly, we encourage you to reach out to your rider/s to see if they might be able to accommodate you. If I have an incident or dispute with another rider or driver, how do we resolve it? Successful rideshare trips rely on good communication, goodwill, honesty and trust. Ridesharing via Liftango is no different to sharing a trip to campus without using
Is using Liftango safe? Yes. Safety is our top priority, which is why the Liftango app is for exclusive use by University of Tasmania staff and students. How is the privacy of drivers and riders protected? Your privacy is important and Liftango make every effort to protect your personal privacy while also providing sufficient information to allow rideshare matches. When you sign-up to the Liftango app as part of our exclusive University of Tasmania group your name, gender and trip details are available to other users within the group, when you post (driver) or request (rider) a ride. Is my vehicle insurance affected by ridesharing? No. Using the Liftango app is no different than driving a friend or a colleague to work, dinner or anywhere else you might normally share a ride. Refuelling hire vehicles used to rideshare As per Avis’ standard procedure for hire vehicles, the vehicle hirer must return the vehicle fully refuelled. Ridesharing and Sustainability Liftango offers staff and students the opportunity to positively contribute towards our Sustainability Strategy.
When you hire a car for an inter-campus trip
Drive into the city for a lecture or meeting
Drive to and from campus
Share your trip on Liftango, see if someone else wants to travel at the same time as you and share the ride. As a Driver Please ensure the following; • you are at least 18 years of age; • you have a current and valid driver’s license; • you carry all insurance required by law in order to operate a motor vehicle in the state/county/country where your vehicle is registered; • you carry liability insurance that covers bodily injury to all occupants of your vehicle; • you have no record of convictions for serious driving offenses; • you are medically fit to act as a Driver; • you have volunteered to be a driver and have not been designated by a group or company as a driver and receive no compensation from a group or company for driving; you are an independent party participating, with others, in a voluntary, not for profit, ridesharing arrangement • you follow prescribed manufacturer preventative and maintenance standards for the vehicle(s) you use
Liftango technical support and feedback support@liftango.com
Further information about our convenient and sustainable transport options utas.edu.au/campus-services/getting-aroundtransport
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