Great Customer Experience Program
Clocking up the kilometres on the NW Coast
priority and is exploring how Hospitality Tasmania can support advocacy or solutions in this space. The week continued with a strong focus on collaboration and inspiration at the Brand Tasmania and RACT event in Devonport. Attendees heard from JackJumpers coach Scott Roth, alongside two students from the Tasmanian Academy of Leadership, each sharing powerful and motivating stories about leadership, resilience, and community impact.
Gena has been travelling across Tasmania as part of the GCE Program delivered by Hospitality Tasmania. With a passion for supporting regional businesses and strengthening customer service standards, Gena’s recent road trip has taken her to a range of local venues, each offering unique insights into the state’s vibrant hospitality scene. From the welcoming atmosphere of Sadies Takeaway & Café in Smithton to the community charm of the Sheffield Hotel, Gena has been connecting with business owners and staff on the ground. At Elizabeth Town Bakery Café, she experienced firsthand the importance of consistency and quality in creating memorable customer experiences, while Devils@Cradle showcased how storytelling and tourism can combine to leave a lasting impression on visitors. A highlight of the trip was a visit to Lanigan’s at Rocky Cape, where Gena caught up with TJ & Bree to learn more about the exciting developments underway. With a vineyard, café, function centre and cheese factory all coming together, there is plenty happening at the site. It was particularly rewarding for Gena to see the progress firsthand, having remembered when the property was once just vacant land.
With momentum building, May is shaping up to be another busy month for Gena. A number of staff venue awareness sessions are already scheduled, providing further opportunities to work directly with teams and enhance customer experience delivery across the state. Through her ongoing efforts, Gena continues to play a key role in strengthening Tasmania’s hospitality industry - one visit, one conversation, and one experience at a time.
TJ & BREE FROM LANIGAN’S VINEYARD
Urban Greek refuses to coast
When Urban Greek took home the trophy for Best Casual Dining at the 2025 Hospitality Tas Awards, it was a great moment for Andreas and his Hobart team. It was recognition of Andreas’s love for Greek cuisine and Tasmanian produce combined with a passionate friendly and vibrant experience.
Beyond venue visits, Gena was also invited to attend the Mersey Valley Tourism meeting. The session provided a valuable platform for open discussion, with local operators sharing both successes and ongoing challenges. One key issue raised was the lack of public transport options on weekends, particularly for travellers needing access to and from the airport and the Spirit of Tasmania terminal. Gena noted the concern as a
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Tasmanian Hospitality Review April/May Edition
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