Great Customer Experience Program
While the glow of the awards might be from last season, Andreas is a firm believer that the award is something you earn every single shift, which is why he recently invited Dave to present a Venue Awareness session to his team. The recent GCE session wasn’t about reinventing the wheel; it was about sharpening the tools that make Urban Greek a sought-after destination for locals and visitors to Hobart. Dave’s approach resonated immediately with the Front of House (FOH) crew. “It was incredibly informative, and the team genuinely got a lot out of it,” Andreas shared. “I’ve had some great feedback from the staff, and I’m really hoping they take a lot of what Dave shared on board moving forward.”
accommodation provider, these awards celebrate excellence across all sectors of our diverse industry. This is your chance to showcase the passion and hard work of your team to the entire state. You have until May 31 to get your entries in – don’t miss the opportunity to be part of Tasmania’s night of nights
Your GCE team
Our regional team is your first point of contact and is dedicated to working closely with businesses in their areas — helping navigate industry challenges, connecting you with our programs and services, and ensuring your feedback and concerns are
L-R: ANGIE, ANITA, GENA, DAVE AND DARREN
heard. Armed with a wealth of hospitality experience and a passion to assist businesses achieve their full potential, no question or inquiry is too small or difficult. You can get in touch with your regional manager on the details below.
URBAN GREEK STAFF DURING THE VA SESSION
For Andreas, the value lies in giving the staff professional development that allows the guest experience to remain consistent. Consistency requires maintenance, and Andreas and the Urban Greek team is planning a follow- up FOH refresher for October or November – the perfect timing to fine tune before the peak summer season kicks into gear. “I think that would be really valuable for the team,” Andreas noted. “It’s just about reinforcing the standards and keeping everything fresh in everyone’s minds.” Urban Greek’s journey from nominee to winner is a path many in our industry aspire to, and now it’s your turn. We are excited to announce that nominations for the 2026 Hospitality Tas Awards are open. Whether you run a bustling city bar, a hidden gem of a café, a destination restaurant, or a world-class
Enquiries? Contact our GCE team Dave Noonan (program facilitator) E: dave@tha.asn.au Ph: 0437 099 315 Anita Lewis (south) E: anita@tha.asn.au Ph: 0488 455 431 Angie McMahon (south) E: angie@tha.asn.au Ph: 0400 137 830 Darren Martello (north) E: darren@tha.asn.au Ph: 0428 020 179 Gena Cantwell (north west) E: gena@tha.asn.au Ph: 0417 125 092
29 Tasmanian Hospitality Review April/May Edition
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