Creating a Culture of Learning & Continuous Improvement By Melissa Briske
C reating a culture of learning encourages your team members to continuously seek knowledge and skills to improve competence and efficiency. Since constant learning elevates an individual as a worker and as a person, it opens opportunities for Mr. Electric® to transform continuously for the better. We strive to offer you training and teaching opportunities that touch each aspect of your company and to give you the tools, techniques and technology to better your business. Below are some examples of the training tools available to both you and your staff. FranConnect Training Tab In FranConnect, you have access to a host of proven and innovative training strategies/activities on a variety of topics relevant to our industry and business practices. Trainings are categorized by topic, making it easy for you to browse different programs to use to teach important concepts to your staff. PowerBoosts PowerBoost events are unique, interactive training and networking opportunities available for both franchise owners and service professionals to discuss best practices, be introduced to new management tools, learn to master the fundamentals of our brand and to execute with excellence. Day 1 of the two-day event is focused on the franchise owner, and Day 2 is focused on the service professional. The events are regionally located in close proximity to franchise locations so that travel and business impact is minimized. ServiceSkills Customer Service Training Professional development is key to the success of each of our businesses, and developing our Customer Service Representatives (CSRs) is no different. Mr. Electric has teamed up with ServiceSkills Online Learning to provide a proven, highly effective online learning platform that will empower your CSR team with skills to raise service levels, retain more customers, improve teamwork, reduce conflict and manage more effectively. Interested in learning more about ServiceSkills to see if it is the right tool to help develop your CSR team? Visit ServiceSkills.com and enter demo90 in the registration box (lower right of screen) to tour the 10 distinct training series and 100+ learning modules. If you would like to register your CSR(s) for a license to access the ServiceSkills platform at no cost to you, please inform your Franchise Consultant as soon as possible. We have a limited
To access the self-paced ServiceTitan modules, access the Training tab on FranConnect, choose ServiceTitan in the Categories section and select which training you'd like to participate in. QuickBooks Online Training Bonnie Smith, QuickBooks Support, graciously holds monthly live webinars covering various topics on all things QuickBooks Online, such as: • Getting Acquainted with QuickBooks Online – This session shows you where to locate items on QBO. • Chart of Accounts – This session shows you what items can and cannot be changed in the Chart of Accounts. • How to Enter Bills and Credit Card Charges – This session helps you understand how to enter a bill versus only writing a check. It’s a basic overview on how to use the bill pay feature. • Making Deposits – This session covers how to make deposits in QuickBooks using the payments that transferred from your operations software. It also covers a deposit that is not related to a service but is a refund from a vendor. • How to Reconcile Bank Accounts – This session discusses how to reconcile checking and credit card accounts. • Matching Payments and Invoices – This session explains how to match customer open invoices and payments in QuickBooks. • Bank Feeds – This session explains how to properly attached your bank account to QBO. Online Training Calendar – NOW LIVE! For training events and live webinars, we want to keep you “in the know,” so we’ve developed an online training calendar that you can access 24/7. You’ll instantly see what is available on a monthly basis (monthly tabs are along the bottom of the calendar), as well as the links to register or participate in online trainings or scheduled events. The link to the online calendar is on the FranConnect training tab. And you can also access it here: http://bit.ly/2jjeiN6. Tip: Once you’ve visited the website, save it as a favorite or bookmark the page to visit it often as training opportunities are being added on a regular basis. Commit to Creating a Culture of Learning Businesses stay at the top of their game by continuing to invest in their greatest asset - employees. The best, most successful organizations create a culture of learning and continuous improvement to develop their team members. Driving the professional development of your team leads to growth and profit for the company, so take full advantage of the training opportunities available to you.
number of licenses to distribute. ServiceTitan Training Modules
ServiceTitan has self-paced learning for Customer Service Representatives (CSRs), Dispatchers and Service Professionals that will increase employee productivity and efficiency while minimizing the impact on the business.
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