Sustainable and caring service
Catalyst is committed to delivering the most sustainable services it can. All board members are now required to ensure their departments are continuously looking for the best ways to protect the environment and use resources wisely. In this way, Catalyst aims to contribute proactively to our clients’ sustainability strategies, to comply with all regulatory requirements and to meet the expectations of customers on climate change. Catalyst is also committed to playing an active and positive role in the communities we serve. We do this through supporting charities and community groups. For example, our team has created a wildlife pond near our offices. We also support the I Love Claims charity day and the Insurance Charities.
Our values Our values drive the way we do business and how we deliver service. They define what Catalyst stands for and what our clients and customers can expect from us.
Focus Our primary objective is to deliver exceptional service for all our customers. So everything we do makes their lives better. Value Our product offering is centred on delivering four essential components to add value to our clients and customers. > Reducing claim lifecycles > Removing unnecessary costs > Enhancing the customer journey > Fully managing fulfilment by vetted and approved contractors Expertise Our clients and customers can be sure that we are the experts in our field. That includes our experienced project managers and our claims handlers who are trained and empowered to deliver the right solutions every time.
Integrity We act in the best interests of all parties involved in the projects we undertake, so a fair outcome is always achieved. We do this by having a strict ethical code. Innovation We are constantly looking at ways to improve our services. We do this by investing in research and development and through smart use of data analysis so we can provide clear advice on future risks and trends. Wellbeing We match our technical expertise with a caring approach to doing business. This starts with properly supporting our teams. We also seek to fully consider the wellbeing of our customers, so we leave them happier and better able to face future challenges.
John Townsend ACA Finance Director
Catalyst is determined to play its part in supporting the insurance industry to develop a sustainable future for us all. It demands new thinking and closer partnership working. We’re ready to work with clients to meet the challenges and unlock opportunities that flow from them. John Townsend is a highly experienced finance director with a strong background in strategic business consultancy and active support for charities in the North West.
August 2021 Turnover for 2020-21 rises 65% year-on-year during the Covid pandemic
June 2018 Brad Jackson, Finalist, Rising Star Awards, Insurance Post Claims Awards
May 2020 Catalyst goes live with home emergency heating and plumbing service
0800 870 8080 info@catalystservicesuk.com catalystservicesuk.com
September 2018 New subsidence services launched
November 2020 Finalist in British Insurance Awards 2020 and Post Insurance awards for new customer service apprenticeship
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