Mark Johnston Quality Assurance and Network Manager
Mark Johnston has more than 20 years’ technical and operational experience in drainage and water service investigation and repair in the insurance industry.
Drain services Catalyst provides a comprehensive range of high quality, cost-effective drain surveying, unblocking and repair services. Drains and sewers in domestic and commercial premises are often out of sight and out of mind. When they go wrong they can cause major inconvenience, health risks and structural problems to homes and business premises.
We’re confident we can provide our clients and customers with first class support because we work very hard to make sure the drainage service specialists we select are the best, safest and most diligent in the business. We then work closely with them, auditing their performance and supporting innovations that improve customer service and experience.
Fast response Our starting point, from the moment of receiving a call for assistance, is to get to site quickly and limit any damage, and ongoing risks, caused by the reported drain problem. We then carry out a thorough drainage investigation, selecting from a wide range of surveying and diagnostic techniques, to establish the root cause. Finally, we put in place, or recommend, the most appropriate solution to the customer’s drain problem – and thanks to our expertise and capabilities, this is often a first time fix. No dig expertise We are specialists in using remote access ‘no-dig’ systems that allow more drain problems to be located, diagnosed and resolved safely without carrying out excavations. This controls our clients’ costs, greatly reduces inconvenience for their customers, and minimises claim lifecycles, much to everyone’s satisfaction.
Sustainable solutions The field teams we deploy use the most modern specialist drainage equipment and technologies, making our services among the most effective and sustainable in the UK. Our lining services include ultraviolet cured in place pipe (CIPP) lining and blue light CIPP lining, both faster, less disruptive and more sustainable than other methods. Exceptional outcomes Catalyst’s in-house drain experts project manage all drainage jobs every step of the way, delivering transparent, trusted service, and generating exceptional satisfaction
Customer comment
I’m very happy with the work carried out, and extremely happy that you didn’t need to dig my driveway up.
scores from clients and customers alike.
Our drain services > Drain dye testing > 3D scanning > Drain unblocking > Tree root removal > Pipe re-rounding and bursting
We use the latest CCTV survey systems and software to provide reports with unparalleled clarity, so clients can make fast and accurate decisions, maximising customer satisfaction
> CCTV surveys > Drain tracing > Drain excavation > CIPP pipe lining > CIPP patch lining > Robotic cutting
Our drain and sewer rehabilitation technology, including ultraviolet and blue light CIPP pipe lining that is faster, more sustainable, and less disruptive for customers
Our advanced robotic cutting services resolve the toughest pipe blockage challenges without the need for more costly and highly disruptive excavation and replacement
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