Scrutiny Panel
The panel delivers in-depth reviews on service areas suggested by the Residents’ Council and colleagues. They create formal reports with recommendations that are presented to our Housing Services Committee. Residents can view Scrutiny Panel reports and recommendations on our website. These groups involve residents in feeding back about specific areas of our work. Current groups include the Communications Group, which feeds back on how the organisation communicates with residents, and our Building Safety Group, established to look at the continuing work on fire and building safety issues and new legislation to ensure that homes are, and remain, safe to live in.
Scrutiny reviews carried out in 2022 identifying a range of recommendations and improvement objectives which are being pursued by Anchor: Complaints – the recommendations identified are currently being progressed by the Complaints Working group as part of the ‘How Can I Help’ project, with many of them already implemented Repairs and maintenance - the recommendations are being progressed by the Director of Property. Some are being incorporated into the re-procurement of the responsive repairs service and others considered as part of the Be Me project. The group is informed of upcoming projects/ initiatives and are able to sense check ahead of launch. They have been involved in the development of the Don’t Walk By surveys, the environmental sustainability strategy and sustainability goals, procurement of repairs and planned works contractors and the electric vehicle charge points pilot. The group made suggestions about the sustainability themes to be included in the annual report. Contributed their ideas and feedback on: Life magazine, annual review to residents and other corporate literature, Anchor resident app, cost of living flyers to ensure the messaging is accessible, the ‘How Can I Help’ campaign around complaint handling. The group is informed of upcoming projects/ initiatives and is able to sense check these ahead of launch. They set their own agenda so the topics discussed are in response to residents. The group are currently working with us to improve the layout of the accounts with a view to achieving greater transparency.
Property, Building Safety and Sustainability
Communications Group
Homeownership Group
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