What sets Olive Branch Plumbing apart from others in the industry is its steadfast dedication to family values and the close-knit relationships it fosters, both within the company and with its customers. “It’s not just about being a family-owned business; it extends to our employees as well. We treat them like family,” says Capps. This inclusive culture ensures that everyone who works for Olive Branch feels valued and respected, a sentiment that is mirrored in the relationships the company builds with its clients. Olive Branch’s reputation is also built on an unwavering commitment to integrity. In an industry where upselling and commission-driven sales models often take center stage, Olive Branch operates differently. “If it isn’t broke, we aren’t going to fix it,” says Capps with conviction. Unlike companies that incentivize sales-driven service, Olive Branch plumbers are paid hourly and focus solely on providing honest, necessary repairs. “Our motto is simple: We’re here to fix what needs fixing, not to sell you something you don’t need.”
Her dedication and willingness to make tough decisions during that period secured the future of Olive Branch Plumbing, enabling the business to continue serving the community even in difficult times. Years later, Brandon Capps returned to Olive Branch after working in commercial plumbing, bringing with him new ideas and a renewed energy for growth. “Now, we’re doing commercial projects up to half a million dollars,” he says, reflecting on the steady evolution of the company. Supported by Kelly Faulkner, the superintendent; Kayla Capps, the office manager; “We all work together, we are a team” Family Values at the Core
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