Getting Past “Uh-Oh,” “No” and Helicopters (Behaviour Management in Pediatric Dentistry)
Greg Psaltis, DDS
Pediatric dentistry is unique in that each appointment requires that the dentist must successfully communicate with both children and parents, plus manage their behaviours as well as one’s own. In this course, the principles of behaviour management are discussed and demonstrated in video footage showing patients in treatment and how to best handle them. While dentistry often focuses on the technical aspects of our work, in this specialty, it is only through effective handling of patients that our technical work can be at its best. And the parents? They are the entertainment and promotional program, not the “problem” many believe. Learning Objectives: • Incorporate appropriate terminology into pediatric appointments • Convert “problem parents” into your best promotional assets • Discover why specific positive feedback works well
Course Code:
F020FL
Room: Time:
605 – South Building
9:00 – 11:30 am
Type:
Lecture
Audience:
Dentist; Dental Hygienist; Dental Assistant; Office Personnel
RCDSO QA Program: Category 2 (3 CE Credits) Fee + HST: Ticketed Free
Dr. Greg Psaltis received his BA from Stanford University in 1970, his DDS from the University of California, San Francisco, in 1975 and his Certificate of Specialty, Pediatric Dentistry, University of California, San Francisco, in 1977. He has been a pediatric dentist for 44 years, the last 38 of which have been in private practice in Olympia, Wash. A recipient of the Gordon Christensen Speaker Award, his unique speaking style reflects both his years of experience and his keen observations, thus making his programs informative and entertaining. Dr. Psaltis presently devotes much time to his volunteer projects in Mexico to provide treatment for children who have no access to care.
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