CHART's monthly flipCHART newsletter is a quick, light, and fun read that keeps you in the know about the latest member news. #CHARTtrainers




Hospitality Management Today— New Personalized Newsletter and Website from CHART Curated hospitality articles, thought-leadership blogs, and research studies Exciting news from CHART! Introducing Hospitality Management Today, a brand-new resource produced by CHART and Aggregage for our hospitality training and HR community. In a nutshell, it’s a content-rich website and weekly personalized e-newsletter that bring together a wide set of hospitality articles, thought-leadership blogs, and research studies from hundreds of leading sources in hospitality. It’s Magic and Does the Work for You Powered by Aggregage technology, Hospitality Management Today uses machine intelligence, smart algorithms, social media, and audience-driven data to deliver the most relevant,

custom-curated content to each and every reader. Reader data auto-curates the articles, meaning that the most valuable topics that matter to you and other hospitality professionals move to the top. It’s Coming Directly to You You should already have received the first couple of editions. You can opt out at any time, of course. (But we hope you don’t!) You can also submit your own content for Hospitality Management Today, which will reach thousands of readers. Enjoy this valuable, trusted resource, and please let us know if you have thoughts or ideas on how to make it better!

Seattle Conference is Designed by Hospitality Trainers for Hospitality Trainers (and the new schedule is built for your convenience)

We recognize that it can be hard to get away from work to focus on your own professional development. In Seattle, we’ve changed the traditional winter conference schedule to help. The competency workshops are now condensed over the course of two full days, Sunday and Monday. You can get IN, get OUT, and get BACK to work quickly with new skills and new connections for impactful change. The Welcome Reception and First Time Attendee meeting will still be on Saturday, and optional MasterClasses will be held on Tuesday. We can not wait to see you there! Registration is open.

Leverage Your CHART Membership on LinkedIn

GOOD List your CHART membership on your profile. Profile > Add Section > Additional > Add Organization BETTER List any and all Hospitality Training Competencies courses and tracks you have completed. Profile > Add Section > Recommended > Add Courses or Certifications BEST List any CHART member blog you have written or breakout/webinar you have presented on your profile as a featured item. Profile > Add Section > Recommended > Add Feature OFF THE CHARTS! Actively and regularly seek out recommendations and endorsements from your CHART friends, and better yet…write a recommendation for or endorse someone else! OUT OF THIS WORLD! Connect with new members to grow your training network. We post new members on LinkedIn every two weeks on CHART’s company page, and list them in the flipCHART twice per year.

Enhance your digital footprint and increase your credentials by doing these very specific things on LinkedIn

PresidenTalks Clear and Focused Strategy to Fuel Our Membership and Serve CHART It’s the fourth quarter and, like me, I’m sure many of you are in full planning mode with your company’s 2023 strategic plan. It is no different for us at CHART. In September, your CHART Board of Directors met in Minneapolis for our first in-person board meeting and to kick off planning for this Board term. We spent two days bonding as a new Board, talking through ways of working, recapping the previous year’s accomplishments, and starting our strategic planning. The first step of any planning session is to ensure you know who you are planning for – your target. After looking at various membership and conference attendee statistics, we narrowed the target of our goals down to three simple questions:

Rachel Richal

• How can we get a hospitality trainer to attend a CHART conference for the first time? • How can we get first time conference attendee to come back to a second conference? • How can we get first year member to renew their membership for a second year?

The discussion continued with dialogue around how our members and conference attendees currently feel about CHART, with aspirational conversations around how we want them to feel about CHART. This exercise narrowed us to a short list of items “we must do” as a Board to serve and fuel our membership. As we plan activities and action items throughout the year these “we must dos” will serve as our guideline to ensure we are best achieving our target goals: How can we get a hospitality trainer to attend

How can we get first time conference attendee to come back to a second conference? • Facilitate strong networking connection opportunities at and after conferences that are targeted to our conference attendee needs. • Drive awareness of the variety of ways all members can leverage CHART involvement opportunities, and help connect individuals to the opportunities that suit their skillset and objectives. • Curate relevant, innovative, and applicable content designed to grow our attendees professionally, including quality breakout speakers, headliner keynotes, and opportunities to hear and share best practices.

How can we get first year member to renew their membership for a second year? • Create and promote the value of CHART membership by establishing and promoting member-exclusive events and resources that highlight the education and networking that can only come from CHART.

a CHART conference for the first time? • Establish and market two unique CHART conferences as the only go-to places for professional development for trainers within the hospitality industry. Showcase our foundation of being community-driven, sharing how our conferences provide the opportunity to network with people that get you, are willing to share with you, and that you can “steal shamelessly” from. • Create a value proposition for companies that make the conference so valuable for trainers within the industry, that they can't afford not to figure out a way to have participants from their company attend. Engage member-endorsed vendor partners that provide solutions to our attendee’s goals.

We look forward to the year ahead, and please feel free to reach out to any of the board members with any questions or ideas!

A FULL LINE-UP OF CHART WEBINARS Mark your calendar, or better yet, register now!

Member News

Mind the Gap: Managing Mental Health and Addiction in the Hospitality Industry October 26, 2022 | 2:00 PM EST

Kevin Hostetter was promoted to Vice President of Operations and Training at Saladworks.

Chris Severance was promoted to Executive Director, Operations, Learning and Develop- ment at Applebee's Neighborhood Grill + Bar.

Jennifer Belk White is now the Director of Human Resources at Lumina Foods.

Chris Patterson was promoted to Vice President of Training and Development at Slim Chickens.

Denise Morales has started a new position as Manager, Off Premise Systems & Integrations at Church's Texas Chicken.

Ashley Herd Founder, Manager Method

Felicia White Director, Franchise Training, Scooter’s Coffee

Learn how to identify the early warning signs of stress and possible substance abuse, what you can do to create safe spaces for the care of mental health and wellbeing, and how you can offer ongoing support to your hospitality team.

Getting to Know Your Seattle Conference Team

Like a stunning piece of multicolored Chihuly glass art, our conference team comes together to make a beautiful combination. To get to know them better, we asked them: “ What’s the one artistic/creative thing about you people don’t know and may be surprised to hear?”

Worst. Training. Ever. November 9, 2022 | 2:00 PM EST

Jennifer Belk White Director of Human Resources, Lumina Foods

Chip Romp , Sr. Director, Workforce and Business Services, National Restaurant Association “Our family will decorate our lawn this year with over 50 Christmas inflatables, with some as large as 20 feet tall! Also, I enjoy singing, and currently sing in a barbershop group in Greenville, South Carolina.” FIRST TIME ATTENDEE CO-DIRECTOR

One of the most highly rated sessions at the Austin CHART conference! Explore ways that we inadvertently limit our training programs and the alternatives that can support the learning experience, enhance transfer of knowledge and skills, and positively impact the business.

The ROI of Purpose and Values December 8, 2022 | 2:00 PM EST

More than 50 inflatables! Now THAT’s holiday spirit!

John Isbell Vice President of Learning & Development, Portillo’s, Inc.


Domenic Bartolini, Field Training Manager, Buffalo Wild Wings “I have a really strong passion for interior design, and am often called on by close friends and family to help them with various design projects around their homes – from creating a unique and sophisticated gallery wall to

Learn how Portillo’s, a more than 60 year-old company, formalized its purpose and values and leveraged them to go public. Draw parallels from this real-life case to understand how to communicate Return on Investment (ROI) of such an initiative in your own role as a hospitality trainer. Compliance Training: From "Checking the Box" to Engaging Learning Experiences January 18, 2023 | 2:00 PM EST


choosing colors and textures for a room remodel. I attribute this to the endless hours of home improvement shows I have been addicted to over the years! It’s also completely different from what I do day-to-day, so I find enjoyment in being able to be creative in a completely different way, expressing myself through décor!”


With a Pacific Northwest flair: fresh woodsy green paint, newly built wooden headboard wall, window casings, and hardwood floors. Domenic, you’re hired!

Bob Duprey Founder, Restaurant Playbooks

Angelina Sabatini Director of Training & Development, Ford’s Garage - trainer development & events - upcoming webinars Learn a simple but effective framework for designing and delivering compliance training via engaging and effective eLearning experiences. Identify learning experiences that support your company’s culture and values, and that your employees will enjoy and practice.

CHART 103 • SEATTLE, WA • MARCH 4-7, 2023 O

Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 (800) 463-5918

Please send content to flipCHART Managing Editor | Lisa Marovec, Deadline is 1st of the month for the next month’s issue | Back issues: Welcome New and Returning Members!

Since May 2022

Tina Galloway, Tacodeli Dan Garteiz, Cracker Barrel Old Country Store

Caleb Miller, OKC Thunder Jael Miller, Pizza Ranch Sylvie Mitchell, Sodexo

Nicole Albanese, Anthony's Coal Fired Pizza Allen Amey, MOOYAH Samantha Auciello, Eureka! Restaurant Group Brannon Baker, Black Bear Diner Sherill Baker, Bluegrass Hospitality Group Amber Ballesteros, Del Taco Peter Baquet, Mellow Mushroom - HGI Danielle Bertram, A&W Restaurants Rodesia Blair, Best Western Hotels and Resorts Kirsten Borelly, Iron Hill Brewery and Restaurant Teddy Bourgeois, Chai Pani Restaurant Group Kristin Broadhead, Sonesta Hotels Zephan Budd, Tacodeli Joseph Buffano, Bonchon Rachel Campbell, Cracker Barrel Old Country Store Frank Carpenteri, Garden Catering Aisha Carrasquillo, US Air Force Services Center Elena Ceridono, Tacodeli Eva Clark, Tacodeli Erra Cleveland, Red Roof Ana Maria Cohen, Sweet Cow Staci Colbath, Flatbread Company Michelle Converse, US Air Force Services Center Donna Craig, Boston Pizza Restaurants, LP Beth Crowley, 99 Restaurants Wendy DeGarmo, Cracker Barrel Old Country Store Cassie Douglas, BigShots Golf Amanda Downs, Ford's Garage - Downs MGT Derrius Dulin, SBE Kevin Dunkelberger, Jersey Mike's Subs Yo-Zon Elliott, RBI - Popeyes

Lindsay Gelbach, Tijuana Flats Shaady Ghadessy, Aramark Megan Gibbs, Pacifica Hotels Angela Gintz, Salt + Straw Kathryn Gleason, Makeready Carrie Goff, Bonchon

Carla Monterroso, Best Western Hotels and Resorts Morgan Moor, A&W Food Services of Canada Inc. Yvette Munoz, Zalat Pizza Antonia Munoz-Juvera, RBI - Popeyes Taylor Neugent, Popeyes Corban Nichols, Piada Italian Street Food Stacy Nolin, Red Lobster Robin O'Connell, Stoney River Seakhouse And Grill Hannah O'Leary, Grove XXIII Ross Olson, Invited Jennifer Paci, 23 Restaurant Services Ryan Parish, Cracker Barrel Old Country Store Nicky Patrizio, Inspire Brands -Baskin Robbins Wanda Pegram, Nrg – Arby’s Lauren Pullman, Fresh Kitchen Tren Reed, Portillo’s Hot Dogs Robin Rogneby, Long John Silver's Nicole Ruchman, SBE Rolie Sanchez, Tatsu-Ya Christine Sellers, The Inn at Little Washington Kailey Skinner, Biscuitville Myisha Smith, Pacifica Hotels Marina Smith, US Air Force Services Center Alana Tunstel, Cracker Barrel Old Country Store Bobby Underwood, Little Caesars Enterprise

Allie Hall, Cracker Barrel Old Country Store Wilma Hall, US Air Force Services Center Shawny Hargrove, Fuku Eboni Harris, US Air Force Services Center Stephanie Herrmann, Boqueria Kirsten Heuer, Out West Restaurant Group Kelly Holmes, Hops n Drops LLC McKenzie Hopson, Gaylord Texan Resort Sabrina Howard, Timbers Hospitality Melanie Isola, Matthew Kenney Cuisine Kelly Izumi, Dig Pinar Jenkins, Dupont Circle Hotel, The Doyle Collection Courtney Johns, Mainsail Lodging and Development Cassidy Jones, Boqueria Restaurants Jesus Juarez, Tacodeli Karena Korokous, DMD Ventures Rajan Lai, Rhubarb Hospitality Collection Ben LeBlanc, BB's Tex-Orleans Amy Leithauser, Gecko’s Hospitality Grou Kynyetta Lester, Mellow Mushroom Billy Liddle, Ruby Tuesday Karly Lopez, Bloomin' Brands Dave Lyman, 7-Eleven Kevin Matias, Bobby's Burgers Kristi Matthews, Cracker Barrel Old Country Store Amanda McLane, Cracker Barrel Old Country Store Elizabeth Mihalev, The Ritz-Carlton Chicago

Vanessa Vazquez, Fresh Kitchen Taylor Veik, Runza Restaurants Karina Vergara, FAT Brands

Nicole White, The Common Man Devon Williams, RBI - Popeyes Stefanie Woods, Red Lobster Brenna Worl, Red Roof Diana Yelder, US Air Force Services Center

Hank Enright, Long John Silver's Erika Esparza, Yogurt Mill, Inc. Alyssa Fernandez, FAT Brands Stacey Fleming, Dunkin' Jaime Frank, Earl Enterprise

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