Centre Director - Role Description Role Summary Job Title:
Centre Director – Thistles Shopping Centre, Stirling.
Reporting to:
Retail Management at JLL
Responsible for: For the strategic leadership, business management and operational management for the Centre and to improve the trading potential of the Centre with a clear focus on improving asset performance. Primary Purpose: To advance and contribute to the development of the asset management strategy and business objectives, and to play the central role in delivery of high and efficient standards of onsite management and care, in maintaining the Thistles position in the locality as a best in class, desirable, safe and progressive environment for retailers to trade in and customers to shop, visit and work in. Key Responsibilities: Continue to improve the quality of the retail environment at the Thistles. Lead, develop and inspire the Centre Management team. Working closely with the Landlord’s marketing consultant to optimise and ensure delivery of the marketing strategy To build and maintain effective relationships with all retailers in the scheme. Work with the Centre Team on reporting and benchmarking of retailer performance and turnover within the Centre. Undertake Annual Tenant/Occupier Surveys or more frequently as required. Create an ambassadorial role in local industry business groups, Local Authority and community/ civic stakeholder meetings including representing the Thistles at local BIDs meetings and any other relevant association meetings. To drive additional income generation via commercialisation activities in conjunction with appointed commercialisation team and optimisation of net operating car park income. Assume responsibility for the development and continual refinement of business plans to ensure outstanding business results delivered over time. Annual Business Planning and quarterly reporting on performance. Work with the Centre management team to oversee the management and delivery of significant project works including the replacement of the Centre’s lifts and substantial roof works. Review opportunities for cost control and efficiencies. Management of the two car parks linked to the Centre. This will include analysing the current income with reference to the current economic climate and the competing parking in the surrounding areas; and accurately prepare the annual operating and CAPEX budgets for the car
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