Director of Residential and Environmental Services, University of Birmingham
The Director of Residential and Environmental Services is responsible for the delivery of a high quality residential experience to around 7,000 students living in University of Birmingham accommodation and third-party nominated accommodation alongside being accountable for overseeing and managing the interactions of the student population living in the local community. The University were seeking to appoint a candidate with significant experience of operational management in a comparable residential environment with demonstrable success in creating a culture of exceptional service delivery. The successful candidate required extensive experience of leading and managing teams, a high level of commercial acumen and a proven track record of implementing change management and delivering performance improvement. The search and selection element of the campaign focused on Director of Residences and Heads of Accommodation Services from other HEI’s, Regional Directors and Operations Directors from Student Accommodation Providers such as Unite and Regional Directors from Hotel / Leisure Industry such as Whitbread (Premier Inn). This ran over a period of 4 weeks and ran concurrently alongside an Advertisement /Digital Media Campaign.
140 candidates meeting this criteria were approached by the Management Recruitment Group.
We also managed advert response from jobs.ac.uk and the University’s own website alongside a selection of leading industry specific and generalist recruitment websites including LinkedIn. We also utilised our extensive commercial services network to publicise the post within the sector.
The Management Recruitment Group met with a longlist of 14 candidates for preliminary interviews before presenting the University with a shortlist of 8.
The successful candidate starter her career within retail management before joining a leading student accommodation provider as a city manager and latterly acted at their University Partnerships Manager with a national remit.
Director of Residences & Environmental Services
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