PERSON SPECIFICATION
Behavioural Skills Essential • A calm and positive attitude; able to lead the team with confidence and clarity • Student focused with a passion for customer service and for continued improvement • Empathetic to contemporary student issues • Strong leadership style able to deal with difficult stakeholders • Self-motivated, uses initiative and problem solver • Deadline, solutions and results driven • Able to motivate and lead a team based in multiple locations with different skillsets • Excellent interpersonal skills with the ability to establish good working relationships, both internally and externally • Thorough in approach to work with a meticulous eye for detail • Positive & enthusiastic attitude • Hands on with the ablility to get fully immersed in the detail of the department in order to achieve business objectives Desirable • Able to identify talent within the team and ensure that development pathways are established to improve and retain talent • Able to think strategically and objectively about the KPIs and objectives of the team and how the team meet them
Behavioural Skills
Special Circumstances
Special Circumstances
Essential • Able to regularly attend meetings across various university campuses either in person or remotely as the need arises • Willing to travel overseas and within the UK to deliver on key elements of the role
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