DIVERSITY,EQUITY,INCLUSION,ANDACCESSIBILITY(DEIA)
INCIDENT MANAGEMENT
DIVERSITY, EQUITY, INCLUSION, AND ACCESSIBILITY (DEIA)
INCIDENT MANAGEMENT
In 2025, the Justice Center continued implementation of its Diversity, Equity, Inclusion, and Accessibility (DEIA) strategic plan in a collective effort to improve the experiences of staff members and constituents across New York State. Supported by an informed and committed leadership team, a dedicated staff, and continuous policy review and development, the Justice Center achieved the following objectives:
PROSECUTIONS
JUSTICE CENTER
Criminal cases are managed by
INVESTIGATION
Justice Center prosecutions in
coordination with district attorney .
INCIDENT
Serious allegations
CASE CLOSURE
APPEAL
MANAGEMENT
of abuse and
neglect and all
abuse and neglect
allegations in
Training ¡ Achieved a completion rate of more than 90% on the agency’s full-day Diversity, Equity, and Inclusion training. ¡ Achieved a participation rate of more than 90% in trainings related to discrimination prevention, language access, and neurodiversity. ¡ Developed a new Disability Awareness training series for all agency staff members. Language Access ¡ Increased agency utilization of interpretation and translation-related services. ¡ Expanded language access resources for staff members. Culture and Diversity Recognition ¡ Cosponsored all 2025 cultural/heritage recognition events with the New York State Department of Civil Service and the New York State Office of General Services. ¡ Collaborated on DEIA panels in partnership with New York State agencies including the Department of Public Service, Office of Child and Family Services, Worker’s Compensation Board, and the Governor’s Diversity, Equity, and Inclusion Office. ¡ Cosponsored 2025 New York State Diversity, Equity, Inclusion, and Accessibility Symposium
certain state -
operated facilities
The JC reviews
all
abuse and neglect
Subjects of
A report is made to
STATE AGENCY
investigations
substantiated
the Justice
INVESTIGATION
( regardless of
cases have 30
Center ’ s hotline
delegation )
to
days to appeal if
and classified
determine the case
desired
outc
ome
INDIVIDUAL
&
FAMILY SUPPORT
Less serious
The Justice Center has a group of specialized
allegations of
employees dedicated solely to individual and
abuse and neglect
family support .
This team supports these
groups throughout the investigation process .
Process of a Justice Center Investigation INTAKE
Anyone, including a parent or guardian, advocate, or person receiving services can make a report to the Vulnerable Persons Central Register (VPCR) when they have knowledge or have reason to believe that a person receiving services has been abused, neglected or mistreated. Some people are required by law to report to the VPCR. These “mandated reporters” include provider agency staff members and human services professionals who, by nature of their job, must report allegations of abuse or neglect. Call center representatives are available 24 hours a day, seven days a week, 365 days a year. The number to contact the toll-free hotline to make a report is 855-373-2122 . A web- based reporting form is also available for use. The call center representative will first assess whether an emergency responder is necessary and/or if the person receiving services is in danger or needs immediate assistance. If that is the case, the caller is instructed to hang up and call 9-1-1. The reporter should then call back once the emergency is over to file the report. If no emergency exists, the call center representative will collect information from the reporter and assign an incident number.
in partnership with the Governor’s Diversity, Equity, and Inclusion Office. Minority and Women-Owned Business (MWBE) & Service Disabled Veteran Owned Business
90,000+ reports were made to the VPCR in 2025
¡ Achieved utilization rate of 73.57%, well above the Governor’s MWBE utilization goal of 30%. ¡ Justice Center spent approximately $95,000 (4% utilization) on SDVOB products and services between January 1, 2025 and December 31, 2025.* *Fiscal Year 2025 SDVOB utilization was 2.2% of Justice center total discretionary expenditures.
2025 Annual Report 27
NYS JUSTICE CENTER 2025 Annual Report 26
NYS JUSTICE CENTER
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