INCIDENT MANAGEMENT
INCIDENT MANAGEMENT
CLASSIFICATION Once the allegation is assigned an incident number, it is then classified into one of the following categories: ABUSE Physical: intentional contact (hitting, kicking, shoving, etc.), corporal punishment, injury which cannot be explained and is suspicious due to extent or location, the number of injuries at one time or the frequency over time Psychological: taunting, name calling, using threatening words or gestures Sexual: includes inappropriate touching, sexual assault, and sexual contact with a person incapable of consent Deliberate misuse of restraint: use of these interventions with excessive force, as a punishment or for the convenience of staff members Controlled substances: using, administering, or providing any controlled substance contrary to the law Aversive conditioning: unpleasant physical stimulus used to modify behavior without person-specific legal authorization. NEGLECT Any breach of a direct care employee’s duty which includes action, inaction, or lack of attention on the part of the employee that results in or is likely to result in physical injury or serious impairment to the person’s physical, mental, or emotional condition. DEATH The Protection of People with Special Needs Act requires the reporting of certain deaths to the Justice Center. These include the death of a person receiving services from a residential facility or program that is licensed, certified, or operated by OPWDD, OCFS, OMH and OASAS SIGNIFICANT INCIDENT Incident other than an incident of abuse or neglect that, because of its severity or the sensitivity of the situation, may result in or has the reasonably foreseeable potential to result in harm to the health, safety or welfare of a person receiving services. Examples include conduct between persons receiving services and conduct of an employee that is inconsistent with an individual’s treatment plan. NON-NYJC INCIDENT The details provided suggest the incident does not legally qualify as a “Reportable Incident” or it did not occur at a provider over which the Justice Center has jurisdiction. These can vary widely and may include concerns about a provider, or complaints about food. The Justice Center refers cases that require follow-up to the appropriate State Agency. NOT AN INCIDENT Calls that do not allege any type of incident but instead may be general inquiries or incorrectly routed calls. The Justice Center will refer to a relevant agency or entity if available.
REPORTS MADE TO THE JUSTICE CENTER IN 2025 BY CLASSIFICATION
2025
2024
35,000
32,206
31,211
30,608
30,516
30,000
25,000
20,000
14,525
14,261
15,000
11,269
10,900
10,000
5,000
1,654
1,609
0
80% of offense findings involve neglect
Abuse and Neglect
Death
Significant Incident
Non-NYJC Incident
Not an Incident
90,865 total reports were made to the Justice Center in 2025
+3% increase from 2024
14,525 reports launched an abuse and/or neglect investigation
NYS JUSTICE CENTER 2025 Annual Report 29
NYS JUSTICE CENTER 2025 Annual Report 28
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