TECHNOLOGY TIPS Student help for common technology issues HAGERSTOWN COMMUNITY COLLEGE
HAGERSTOWN COMMUNITY COLLEGE
Use computers on campus in the Library or Learning Support Center. The Library also has limited laptops and hotspots for off-campus loan. NEED A COMPUTER
Using Edge or Safari? Try installing Chrome or Firefox. Check recommendations for your application; Chrome is preferred for D2L. See the D2L QuickGuide for required browser settings. WEBSITES WON'T OPEN
Can't find email messages? In Outlook, turn off Focused Inbox. At the top of the page, click Settings (gear). In the Quick Settings box, find Focused Inbox and move the toggle switch to off. MISSING EMAILS
Using Mac's Pages app? Click File> Export to> Word to download a version your instructor can read. Or, use Microsoft Office via your student email account. INSTRUCTOR CAN'T OPEN A MAC FILE
ONE-STOP SHOP
On the HCC website, visit the Current Students page to find links to most common student needs, including registration, finance, and tech platforms. You can also use the website search box to locate specific things.
Using Office 365 to share files as email attachments? In Outlook, click Settings (gear at top)> View all Outlook settings> Mail> Attachments> Always share as copies> Save. INSTRUCTOR CAN'T OPEN YOUR EMAIL ATTACHMENT
Not sure how to use D2L? On the D2L login page, click D2L Learner QuickGuide button on the right side of your browser window for help. Still have questions? Click Help at the top of any D2L page and choose HCC D2L Support. D2L PROBLEMS
Can't access a VitalSource e- book? Follow steps in the error message and click the link in the message for more options. VITALSOURCE ERROR
Visit our websites for 24/7 access to resources & chat help. hagerstowncc.edu/lsc hagerstowncc.edu/library ACCESS LIBRARY & TUTORING OFF CAMPUS
Course Questions? Contact your instructor Program Questions? Faculty advisor D2L Help 240-500-2701 distlearn@hagerstowncc.edu
Not sure where to go for help? Fill out the Student Assistance Form. Click Student Support at the top of any D2L page, select Overview of Campus Resources, then the Need Help? button for help with anything, including non-academic issues. OTHER ISSUES
IT Student Help Desk Phone 240-500-2891 Text 240-329-4489 hccit@hagerstowncc.edu Library 240-500-2237 library@hagerstowncc.edu Tutoring Hub in the LSC 240-500-2560 lsc@hagerstowncc.edu
08/22
08/22
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