Vision_2013_04_25

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OPP confirm bilingual 911 service is possible

be sure to get someone to talk to them in either English or French as needed. Michel Chrétien, emergency services di- rector for the United Counties of Prescott- Russell (UCPR) has an answer back from the OPP’s municipal policing bureau (MPB) about questions from the United Counties

and its member municipalities about pres- ent and future 911 service. “I am quite satisfied,” Chrétien told the UCPR council during a recent meeting. One of the main concerns for the counties council and municipal councils in the UCPR was whether or not Prescott-Russell’s fran- cophone majority could be sure to get 911 service in French and not have situations where a resident with a weak or no grasp of English had to deal with a 911 dispatcher who spoke no French. “The OPP can confirm the ability to re- spond in French,” stated Sgt. Mike Milner

in the MPB letter. “As per OPP policy all 911 calls are initially addressed in English. How- ever, there are personnel on staff within the North Bay Provincial Communications Cen- tre on each shift who are conversant in the French language.” Sgt. Milner noted that the communica- tions centre has 27 designated French lan- guage service positions and that 38 of the 111 OPP staff members, both officers and civilian personnel, at the centre are fluent in both French and English. The centre has a procedure in place to deal with callers who can speak only French or English.

VISION@EAP.ON.CA PRESCOTT-RUSSELL

L’ORIGNAL | If anyone anywhere in Prescott-Russell calls 911 for help they can

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