Agent Concierge_Agent Onboarding

CENTURY 21 Affiliated

How to be an Assistant Taking Initiative vs. Being Proactive • Taking Initiative-act of being FIRST to act in the MOMENT Being proactive in certain situation. • Being Proactive o Actively seeking opportunities o Forward thinking/future o Take preventative measures/taking action ahead of time o Plan to reduce last minute chaos . Mastering the Art of Strategic & Tactical Thinking Tactical Thinking • Individual steps we take to execute strategy • Check off items • Sequential thinking Strategic Thinking • Strategy is a plan you create to achieve a goal • Future focused • Make sure right things are on the list • Holistic thinking • Big picture • Understanding goals and objectives • See connections between people and ideas Office Dynamics • Free resources in Office Dynamics International [ Office Dynamics Administrative Training] o Administrative Training > Free Resources

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Last Updated: 4/15/2026

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