Crest Ink - Volume 33 - Number 04

Insurance Insights: What’s New in 2022 by Anne Noble, Benefits Manager

The biggest change for our employees enrolled in Health Insurance is the addition of HealthJoy. During Open Enrollment, we asked for email addresses and cell - phone numbers so that you can be enrolled in HealthJoy. HealthJoy is a company that provides guidance to help you make decisions with healthcare. The easiest way to use the program is through the app on your smart phone. If you don’t want to use your smart phone, they have a website and a customer service phone num- ber for you to utilize. Everyone that activates their account by February 3rd will be entered into a drawing for $50 Amazon gift cards. HealthJoy is replacing the Teledoc service that we have had through Auxiant. If you have a medical need that can be described easily over the telephone, use the Online Medical Consultation. It is free and easy to use!

“Joy” is the “person” that will help route you to the service you need within HealthJoy. Just by typing in a few words, Joy will respond with questions. This helps her figure out how to navigate your question. Once she has identified the correct service, a live customer success team member will conduct the research and respond to your need. Some examples of using Joy are: • You need to go to a specialist, but aren’t sure who to go to. Once you tell Joy the type of specialist you need to see, the customer success team member will look within our network to give you options. Once you select who you want to go to, they can make the appointment for you and initiate the transfer of records that the specialist may need. • You need to have a medical procedure and want to keep your out of pocket expenses as low as possible. Let Joy know what the procedure is, she will ask you a few questions, then route your information to a customer suc - cess team member. You will receive options of where to go for the procedure, an estimate of how much the procedure will cost as a whole, and for your out of pocket expenses. Once HealthJoy determines the lowest cost/high quality provider and facility, and you follow through with having the procedure at that facility, you could receive a reward for using the HealthJoy recommendation. • You receive a new prescription and aren’t sure how much it is going to cost. Tell Joy the name of the prescrip - tion & dosage. A customer success team member will then research within our CVS network and other non- insurance options to find the lowest cost for you. • You receive a medical bill that you don’t understand. HealthJoy can review your bill and the Explanation of Benefits, then give you the information you need. Since HealthJoy is new, we will be learning as we go. Watch for more news to be provided through weekly commu- nications and posted near time clocks. The other change to our health insurance is what we have referred to as our Wrap Network. Meaning, if you needed to seek medical services (non-emergency) outside of The Alliance network, you could search within the Zelis net- work to find an in-network option. Now, you will utilize HealthJoy to help you find a provider. In rare circum- stances, a specialist that is not available in our network will be needed. If you find yourself in this situation, please contact Anne or Savannah in our Benefits Department for assistance.

October, November & December 2021 Crest Ink 19

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