Stakeholder engagement
Listening to learn We believe that to create value for our stakeholders, we must listen to learn what their needs are, which will secure long-term growth. With our values and behaviours at the core of how we operate, we use insights to inform the drivers of engagement to build enduring and trusted relationships. These listening insights are used to continually improve decision making at every level of the organisation – from the Board down.
Colleagues
We are a people business and our colleagues around the world each play an important role in helping to make the world safer and more secure.
Link to strategy:
The opportunity • Colleagues know they are contributing to our success • Feel confident they have the skills to do their job or have the support to learn on the job • Know what is expected of them • The opportunity to grow their career • Spend quality time with their line manager and feel listened to How we listen and engage • Monthly team briefings to support managers to engage colleagues in our business, complementing their operational content • People manager forums and regular town hall type events • Internal news platform that enables sharing of approved content direct to social media • Online knowledge hubs to support consistent ways of working, with Microsoft Teams for collaboration and Yammer for informal conversations • Elected colleague forums in the UK, Spain and Australia and Works Councils in Europe • Annual colleague engagement survey with local teams empowered to drive actions • Non-Executive Director regular engagement sessions hosted with colleagues (see page 86) • Colleague resource groups sponsored by Executive members
Highlights in 2021/22 • Listening to feedback from colleagues on giving something back, we have created a new global programme for FY23, which includes matched giving, the ability to take one day’s paid leave either individually or as a team to support a charitable cause or get involved in our sponsorship initiatives, and the creation of a global Giving Back colleague resource group, which will drive local action • Integration of our new colleagues following the IPM acquisition Covid-19 action • Continued to support hybrid working arrangements while balancing the benefits of being together and supporting wellbeing In focus Recognising that many of our colleagues are out and about on client assignments, we developed and launched a new monthly team briefing as a way of consistently sharing information and connecting them to what is happening across our business. Within the team briefing we also provide talking points on subjects that support our inclusion and diversity NCC Conversations engagement activity – from how to support colleagues during Ramadan, to Mental Health Awareness Month, Earth Day and International Women’s Day, for example. Where we have important business updates, we create special issues for team briefings that are designed to quickly empower
managers with talking points and a dialogue framework to engage colleagues. Feedback is shared and enables us to respond appropriately to support understanding. See more about our culture on pages 47 to 49
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NCC Group plc — Annual report and accounts for the year ended 31 May 2022
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