Behavioural Competencies:
The Institute have introduced a Behavioural Competency Framework, which defines a set of six core behaviours that provides a common language for all at GRL to describe what effective and excellent behaviour looks and feels like. These six competencies are listed below:
Communication Collaboration Leadership Innovation Results Driven Integrity Interacts with:
Who (teams/people/ organisations)
Purpose of the interaction
EMBL EBI
Act as the Key Account Manager
Campus E&F Director & Heads of Function
Strategic direction, planning and value proposition development. Strategic relationships with companies and escalation of operational and management issues. Support in understanding customer needs, feedback and potential service improvements Strong and collaborative relationship, liaison with the Estates and Facilities delivery colleagues to build and maintain consistent customer focused relationships. Proactive review and monitoring of core contractor performance service delivery.
Campus Estates and Facilities Team
Contractors
Campus Health and Safety Team
Provision of updates on the standards and health and safety performances
Other Campus service providers (e.g. Finance, Procurement , IT) External stakeholders and service providers
To facilitate practical support, provide feedback, resolve issues and identify opportunities to further develop service provision
Liaise and network in support of developing best practices and enhancing customer services experiences.
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