Enhanced Customer Experiences for Guests, Including International Visitors
What services can we offer to cater specifically to international visitors – and especially those from the specific countries whose teams will be playing in our area? Do we need to provide multilingual support or materials in multiple languages? How can we incorporate cultural sensitivity into our customer service practices? Are we prepared to accept various international payment methods? What amenities or facilities can we offer to enhance the guest experience (e.g., Wi-Fi, charging stations)? Can we provide information or assistance regarding local attractions and transportation? Should we consider offering certain complimentary or discounted services for local volunteers or official World Cup workers? Do we have feedback mechanisms in place to quickly address customer concerns or suggestions? What training do staff need to better serve a diverse, global clientele? How can we create memorable experiences that encourage repeat business or positive reviews?
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