ENHANCED CUSTOMER EXPERIENCES FOR GUESTS, INCLUDING INTERNATIONAL VISITORS
☐ What services can we offer to cater specifically to international visitors – and especially those from the specific countries whose teams will be playing in our area? ☐ Do we need to provide multilingual support or materials in multiple languages? ☐ How can we incorporate cultural sensitivity into our customer service practices? ☐ Are we prepared to accept various international payment methods? ☐ What amenities or facilities can we offer to enhance the guest experience (e.g., Wi-Fi, charging stations)? ☐ Can we provide information or assistance regarding local attractions and transportation?
☐ Should we consider offering certain complimentary or discounted services for local volunteers or official World Cup workers? ☐ Do we have feedback mechanisms in place to quickly address customer concerns or suggestions? ☐ What training do staff need to better serve a diverse, global clientele? ☐ How can we create memorable experiences that encourage repeat business or positive reviews?
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