SOFTWARE
simPRO software has helped the Solv team to work more efficiently.
“I find the software has made everyone more accountable for their responsibilities, our customers also have a better experience as they are not having to wait for paperwork to feed through to the office.”
Lauren explained that there were a variety of features that led the business to choose simPRO. “We loved the idea of being able to access the software from anywhere,” she said. “This came along with the reassurance that our data would be safe and we no longer had to rely on a large server.” Field capability and unique branding opportunities were also a large part of the decision to implement simPRO. “We were very interested in designing our own forms, so naturally we were extremely excited about eForms which complements simPRO Mobile for our field operatives,” she added. But general capabilities weren’t the only things the HVAC business was looking for. Solv was also looking for a solution which was fluid in its development. “A big part of our decision was knowing there was a team that works on updates and that the software is ever evolving,” continued Lauren. After implementing simPRO: The results After implementing simPRO Lauren said bottlenecks in processes became a thing of the past. However, this was just one of the many benefits Solv experienced. “I find the software has made everyone more accountable for their responsibilities.” “Our customers also have a better
experience as they are not having to wait for paperwork to feed through to the office.” And, as anticipated, the field functionality is benefiting all in the business. “What the field operatives find so great is that all the information for the customer and job requirements is there in the app along with the map tool,” Lauren explained. “They’re able to manage their own stock and the fact they can raise their own order numbers is very useful as it saves both in the field and the office.” At the same time Solv implemented simPRO, the business also made the change to accounting software Xero. Solv was able to seamlessly integrate Xero with simPRO, providing a complete field service management solution. “The change has been phenomenal, everything is just so user friendly and transparent,” Lauren said. And, with everything in one place, Solv has more visibility of their business than ever before. “For me it’s definitely the transparency and the reporting functions,” she concluded. “I have many reports scheduled, daily reports on certain jobs, weekly activity reporting, monthly profit and loss and new customer reports. “Having all of our information stored in
Want to learn more about how simPRO can support your business? Visit www.simprogroup.com simPRO is a leading field service management software for service, maintenance and project contractors. Connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting. the software we know exactly where to look if we need certain information.” Lauren’s word of advice for those considering simPRO? “Make the move, you won’t regret it. I understand changing software is a daunting task but we have not looked back since our move. “We have had, and continue to have, a very positive experience and relationship with simPRO.”
T: +44 (0)800 622 6376 E: sales@simpro.co.uk www.simprogroup.com
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