MOLLY MAID General Operations Manual Copyright 2015, Molly Maid, Inc. 4.1 Computer/Software MOLLY MAID’s computer specs change as technology advances so it is recommended to contact the IT department for assistance. For those businesses looking for guidance to upgrade their current computer systems, see below: Memory (RAM) Purchase as much as you can get in the machine. RAM is (dollar for dollar) the biggest performance piece you can add to the machine, 4-8 GB minimum Processor (CPU) You don’t have to go cutting edge or top of the line for CCS. Save a couple dollars and go with a nice Intel Core i5, or decent AMD processor Hard Drive It is impossible (and I really mean impossible) to buy a machine with a hard drive that is too small, they do not make them anymore. Monitor/Screen Resolution Be careful. The recommended resolution for the Customer Care System (CCS) is 1440x900 or higher. The higher the resolution the more things you can fit on the screen (it also makes things look smaller). Dual monitors are recommended as this increases productivity quite a bit. As of spring 2014 a new business will receive the following as part of the Right Start initial package: Dell OptiPlex 7010 Ultra-Small Form Factor 8 GB RAM, 500 GB hybrid drive, 2.9 GHz Core i5 processor, 8x DVD R/W, 5-year NBD on-site warranty Windows 8 Pro MS Office Home & Business + Acrobat Sound bar for monitor Dell 23” monitors (two are highly recommended) Trend-Micro Titanium Anti-Virus (3 licenses) Battery Backup QuickBooks MapPoint There are several software packages used in MOLLY MAID business: The MOLLY MAID proprietary computer software program, the Customer Care System (CCS), is required to manage your business. The QuickBooks Accounting is supported by MOLLY MAID. A customized MOLLY MAID chart of accounts is provided by Clint Summers. The Lead Management System (LMS) is also provided for you to efficiently manage sales leads. MapPoint is a Microsoft software program that provides you with a geographical visualization and analysis of your territory and customers. Proprietary and Confidential Information Page 12
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