MOLLY MAID General Operations Manual Copyright 2015, Molly Maid, Inc. Proprietary and Confidential Information The MS Office Home & Business office application includes Outlook, Word, Excel, and PowerPoint. 4.2 Telephone The office will need a phone system that can support 3-4 lines. You will also need a headset for each employee answering the phone. 4.3 Uniforms Stock a variety of sizes of home service professional uniforms. It is important that HSPs always wear the full uniform to project the company’s professional image. This image is what distinguishes MOLLY MAID from its competitors. For uniform storage, a five-foot clothing rack works well. Refer to a later discussion of uniforms in this manual for more detailed information. 4.4 Cleaning Supplies A well-stocked supply of cleaning supplies is very important. This supply should include tile and grout cleaner, window cleaner, general purpose cleaner, and a powdered cleanser with a disinfectant such as Ajax or Comet. New franchisees are initially supplied with a selection of cleaning supplies. All containers and spray bottles should be clearly labeled and the law requires that you have a Material Safety Data Sheet (MSDS) for each chemical used. These sheets explain the nature of the chemical and what should be done in the case of an accident. They can be obtained from your supplier, or online at MSDSSearch.com Check with the home office for recommended chemical suppliers. Various mixing and dispensing systems are available, depending on the supplier. Some require access to a water line for automatic dilution of concentrated chemicals. Always provide the safety equipment that is required by OSHA, including protective eyewear and gloves. Sturdy shelves will be needed to support the weight of these supplies. A method is needed to track the use of these chemicals to help control cleaning supply costs. This will help you know when to reorder chemicals and when they are being over or under-used. It will also reduce waste and limit taking needless inventory. 4.5 Cleaning Equipment Cleaning equipment consists of a duster on an extendible pole, scrub pads (non-scratch nylon), microfiber cloths, , toilet bowl brushes, single buckets, double sided buckets, mops and extra mop heads, grout brushes, latex gloves and safety glasses (for those HSPs who want them), air freshener, plastic spray bottles and pistol grips, bath mats, and vacuum cleaners and accessories. There are an abundance of suppliers that provide cleaning equipment. Check with the home office for recommended brands. Since vacuum cleaners are used so extensively, always keep extras to replace those that break down. Establish a formal program to perform both preventive and corrective maintenance. Learn to do basic repairs yourself and use a local vacuum repair center for major repairs. Page 13
Made with FlippingBook Online newsletter