o Incorrect team members assigned to the wrong house or route o Incorrect or no time in/out of the home recorded o Up enruhs uo aulrl yt ahriggeht or ra tleo w= $h1o6u.r8l 0y traart ge es twt ehai lme ilne at hd ee rhpoamyer (ait. ee . w2 h1 i%l e pc al eyarnai nt eg )* $ 8 0 o If the teams hourly rate is higher than target, it can indicate: o The team is rushing through the home o The home was estimated to high o If the teams hourly rate is lower than target, it can indicate: o The team is new to the home and getting familiar with the home o The team is new and not has not become efficient o The team is a slower team with low working rates overall o The home was under estimated o Tknhoewculesdtogme er is adding rooms or additional work without the offices o The time in/out is the office time stamp that: o The clean was performed o Utasregdettowcoarlkciunlgatreawteoirsk$in4g0 rpaetresm(ai.ied.)i.f your hourly rate is $80 per hour, the Review the Adjustments Report looking for: o Tpaipids pouaitdthtorotuhgehtepaamyrtohlrlough check or credit card. These will need to be o Rt heev Ri eowu tf eo rAuc nt i av ui ttyh Eo rni tzreydpwr or ci tees- so f(fesn, teer rr ionrgs caunsdt ocmo uepr opnasy nmoetnat ps ,pal idejdu sdtumr ei nngt s and time in/out) Review the Customer Balances Report looking for: o Ti mh pi sorret ap no tr tt owci lol ns thaocwt t ah lel cc uu ss tt oo mm ee rr sbtyh pa th oo nwee aanbdasl ae nn cdea. nI ti ni sv eo xi ct er et mo eg leyt ccoolllleecctteodniamnminetdainatgeiblyl.e Wpraoidtiuncgt.wRilelvoinewly fcoaru:se problems when trying to o Inaccurate customer balances (payment applied to the incorrect customer) o Invoice and call all customers showing a balance o Sc luesapnesn(di f stehrev ti ceea mt o sahnoywcsu sutpo mt o ehr osmh oe wwi ni t gh ao nb ea loa un tcset af onrd mi n og rcel et ahna na no dn en oo r t w o payment is left, have the team leave the home and contact the customer)
MOLLY MAID General Operations Manual Copyright 2015, Molly Maid, Inc.
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