MOLLY MAID General Operations Manual Copyright 2015, Molly Maid, Inc. In-Home Estimates Ye nosuu wr ei l ly onue re dc ltoos itnr ag c ke f faencdt i vreelpyo. r t Pyloe ua sr et orteapl oIrnt- HI no -mHeo me set i me satti me sact el oss eodn lvys .apnedr feosrtmi me da t et os pe xear fmo pr ml ee, do ni en wp er ieokr ymo uo nmt hasy ehvaevne tshi xo uegsht i mt haet ey cal roes erse pa no dr t eodn l yi n 5t hees t icmu ar rt ee ns .t wT heiesk i. s fFi noer be setci amuastee wcel ovs ieeswbeys tsi hmaadtien gc l ot hs ee mr a tgerse eo nv e (r oar 1a3n yw ec eokl orro tl loi nign da vi ceartaeg ec.l oYs eodu) c oa nn tyr oa uc kr yLoMuSr Ec us rt irme natt e swCe ae lke, n dpal arc. eI f tah ce ums t oomn e ra c ldoasye s yf or oumdao p nr eovt i opuesr wf oer emk , emsot ivme attheast caunsdt o ms heardteo tt hh ee ay po up okinnot mw eint twgarseferno.m Faopr rei ox ra mwpe el ek, ; pi tuwt apsr icolro swe de eakn’ sd cwl oi lsl ensoot ni n St eart fuerrdeawy .i t hT ht hi se wc aillll ceennstue rr es appointment availability. Page 25 Proprietary and Confidential Information Mt hOa tL iLsYf uMnAd aI Dm he na st adl et os i ag nseudc caens ds f udlebv ue lsoi npeesds .aInt iisn teesgs reanttei da l st yhsatteema cohf iftoermmbs ea cnodmpprloect ee dd uarneds pTrhorpoeurglhy deoxctuemnseinvetedt.esting and refining, the system has been highly simplified and sc torme apml eltien erde,c oyredt oi tf ai sl l tahcot ri voiut igehsl. y Wcho emnp trhe eh esnyssitveem a insd p cr roepaetrel sy am acilne taari, n eudp, tyoo ud aa tned at nh de hidoemnteifoy ftfriceendcsananqdupicakttl ye rannsdthaactcwuraartrealnyt asnpaelcyiazel atthteenctiuornr.ent status of your business and Consequently, any error or omission in these procedures will significantly hinder the manageability of your business. Careful attention must be paid to ensure an accurate analysis. The importance of proper documentation of business activity cannot be stressed enough. Tanhde QmuaijcokrBitoyookfs.business record keeping is done through the Customer Care system, LMS, 6.1 Form Descriptions and Instructions 6.1.1 Tracking Sales Phone Conversion & Estimate Close Phone Conversion Rates Tb ur as ci nk ei ns gs . sI at l ei ss ec sosnevnetri as il otnh, abt oyt oh ut eul se ep ht oh ne es e a tnwd oi nstyesrtneemt sl etaod st r, ai sc ka ykoeuyr i snadl iecsa tcoorn ivne rysoi ounr performance. Lu en at idl tMh ea yn acgoenmv eernt t t Soycsut es mt o mi s edreos ri ganreedntoo l mo nagneargve aal il dl i, nwc ho imc hi ni gs lreeaf edrsr ae nd dt ot raasc ka tDheeamd Lead. Your target Phone Conversion Rate is: CC aa ll ll CC oo nn vv ee rr ss ii oo nn tt oo EOsntei mTai mt ee=C8l e0a%n = 5 0 %
Made with FlippingBook Online newsletter