HHC Select and Enhanced Agent Guide

Agent Guide | Home Health Care

Table of Contents Why Home Health Care......................................................................4 Plan Description & Highlights.............................................................4 Plan Description & Highlights Chart...................................................5 Riders. ................................................................................................7 Policyholder Conversion Guidelines...................................................8 Purchasing New Policies....................................................................8 Reinstatement....................................................................................8 Conditions on Eligibility......................................................................8 Ineligible Persons...............................................................................8 Withdrawn Applications.....................................................................9 Benefit Changes.................................................................................9 Marketing Materials & Forms Usage..................................................9 Submitting Paper Applications...........................................................10 Easy Upload Feature..........................................................................10 Required Forms..................................................................................10 Applications & Forms.........................................................................11 Submitting New Business...................................................................11 Effective Dates...................................................................................11 Rates...................................................................................................12 Underwriting.......................................................................................12 Premium Payments............................................................................13 Required Application Information......................................................14 Top Reasons for Application Delays...................................................14 Bank Draft Authorization Form...........................................................15 Policy Issue Guidelines.......................................................................16 Situations Requiring a New Application.............................................16 Application Status..............................................................................16 Declined Appeals................................................................................16 Application Status Codes...................................................................17 Application Assistance.......................................................................17 Amendments/Endorsements.............................................................17 Withdrawn Policies.............................................................................17 Claims.................................................................................................17 Contact Us..........................................................................................18 ManhattanLife Marketing Department...............................................18

AGT-HHC 0426

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