Entitlement
Suggested Strategy: Use permission-based questions or the Sword to give feedback or observation to avoid an accusatory conversation path and to further understand the connections between the perceptions being made and the employee’s intentions.
Suggested Questions:
Î Permission-Based Question + The Sword: “With your permission, just so that I don’t make assumptions because that would be unfair to you, I’d like to share some observations that I’ve had recently.” With their acknowledgment you can then begin the awareness stage of the coaching conversation.
Suggested Activities:
Î Define & Coach: They might not be entirely sure of what exactly their job requirements are. Ask them to explain what they think their job entails and you can then compare exactly to what they are expected to do by you and the company. Î Brainstorming: Come up with an action plan of how to make sure that they are addressing all of the parts of the job description, not just what they want to do, which is what most people tend to gravitate toward.
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