First Impressions
Suggested Strategy: Implement observational coaching to help the employee see how their peers interact with others on their first meeting.
Suggested Questions:
Î Self-Actualized Question: What effect do you think a good first impression can have on a long-lasting relationship following the first encounter? What qualities do you think make a good first impression? Î Rating Question: On a scale of one to six, with six being flawless and one being maybe a little bit choppy, where would you rank yourself based on your initial interactions with clients/customers in building a positive start to the relationship? What actions can we take together to help you reach a six?
Suggested Activities:
Î Role Play: Practice a first meeting between your employee and a client, having your coaching target play both roles. After the conversation, ask them to list what they think went well, and what they wish they had done differently and why. Î Learning Project Prep: Make the introduction between this person and another employee that you would like them to observe. Explain the premise of the introduction (explained in Learning Project 1). By making the initial introduction, the interaction after your coaching session between your employee and his/her peer will have an established purpose and less confusion.
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