Fact-Driven Conflict Resolution
Suggested Strategy: Clear the air by going back to the facts. When opinions come into play, with that come unwarranted emotions. When it comes to conflict, the more distance made the better. Help people reframe how they phrase conflicting opinions by refocusing on bringing facts into the picture.
Suggested Questions:
Î Risk Question: What risk do we assume when we bring opinions or feelings into the conversation when it comes to conflict driven communication? Î Self-Actualized: What will you do to successfully reframe your conversations or arguments to be fact driven versus opinion driven?
Suggested Activities:
Î Role Play: Have your employee/employees go through a role play scenario where you are in a fake conflict driven sequence of communication. Have the employee respond as they normally would with opinion, then provide your response. Then, have the employee rephrase that conversation by bringing in facts rather than opinions. Summarize the activity by asking them how the felt the first conversation went, how the second went, and the benefits of using facts over opinions or emotions. Î Observational Coaching: Pair the employee/employees up with someone who does a good job at using facts over emotion when it comes to conflict driven questions. Have your employee/employees that you’re coaching journal this observation and have them email
Made with FlippingBook. PDF to flipbook with ease