Handling Conflict
Suggested Strategy: Approach conflict with a positive light while pinpointing the triggers of stress through your coaching conversation.
Suggested Questions:
Î Rating Question: On a scale of one to six, with six being you are able to calmly address conflict every time it presents itself, and one being you become stressed by conflict, where would you rate yourself and why? What actions can we take together to help you reach a six? Î Third-Party Question: If your best friend were here right now, how do you think they would describe your ability to handle conflict? How might this ability affect your work relationships?
Suggested Activities:
Î Brainstorming: Make a list together of things that occur in the employee’s conversations that trigger stress or negativity. Plan things that you can do together to help them handle those stressors and conflict in a positive way.
Made with FlippingBook. PDF to flipbook with ease