Asking Questions to Clarify Feedback
Suggested Strategy: Help your employee/team develop the skills necessary to understand and deconstruct feedback in order to process. This allows clarity and a chance for perspective sharing.
Suggested Questions:
Î Teach Me: Give me a normal response you would provide after someone gives you feedback. Do you ask any questions, or take the feedback at face value? Î Risk Question: What risks do you assume if you don’t clarify feedback that is given, or follow up with any questions or concerns on your end? Î Reflection Question: After going through these questions, what did you learn about yourself from a positive perspective as a result of going through them? What did you learn about yourself that you now know you need to keep developing and why? (Give your coaching target a few minutes to think about their answers to these questions.)
Suggested Activities:
Î Define & Coach: Come up with a shared set of criteria that needs to be used in listening and receiving constructive criticism. Give them a set of responses they can use to assist them in clarifying feedback. Areas to keep in mind: Î Seek specific examples to help understand the issue Î Acknowledge the feedback that is not in dispute Î Try to understand whether it is an isolated issue/instance Î Look for concrete solutions to address the feedback
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