PETER ATHERTON, from page 11
It just makes sense – even when comparing to a simple, yet stressful event we often experience and can largely control. If we switch out the word “disaster” and adjust the timing, we experience a similar curve with adrenaline and mindset in response to a major presentation or major project deliverable. In this analogy, we have a “warning” that a deadline is coming, we ramp up focus and production and have “impact” as we make sacrifices with our normal day-to-day activities in order to deliver what’s needed and achieve “honeymoon” status once we’ve successfully done what we needed to do. There is then a dip the next day or over the next several days in both physical energy and our outlook. Even when we’re confident that we performed well, we may question some things or wish we could have done better. In those instances, we can quickly return to “normal” with an enhanced feeling of accomplishment, and even more ready for the next presentation or project. In cases where we didn’t perform well or know we could have done more, the dip may be greater and last longer until we are more resilient as a result. In the case of the COVID-19 pandemic, leaders and leadership teams have heeded the “warning,” taken “impact,” and met at least the first of what could be multiple peaks. In the case of our changing social constructs, we’re earlier in the curve and learning more. The issue we must be aware of for both COVID-19 and social equality and justice, however, is not short-term physical adrenaline – it’s longer-term psychological stress and strain, and even burnout and disengagement. “In the case of the COVID-19 pandemic, leaders and leadership teams have heeded the ‘warning,’ taken ‘impact,’ and met at least the first of what could be multiple peaks. In the case of our changing social constructs, we’re earlier in the curve and learning more.” WHAT WE NEED TO DO NOW. First, we need to better understand what is happening and what’s likely to come next. A recent World Economic Forum article presents data and perspectives on what we’re up against in terms of a secondary COVID-related epidemic of burnout and stress- related absenteeism in the workplace and includes the graphic presented above. A similar response curve is likely to apply to the trauma and stresses related to fully visualized injustice and inequities and our calls for change.
My recommendation is to review this information and response sequence openly with your leadership team and talk about how it applies. You should also: ❚ ❚ Talk about what you did and are doing right, what you wish you could do over, and what you would do differently as the waves and the work continues. ❚ ❚ Share about where you are individually and as a team. ❚ ❚ Determine how you can best share and discuss this information with – and get feedback from – your managers and your organization as a whole. If we want to be in a position to effectively respond and even get ahead of the curve while avoiding possible “second disasters” and periods of disillusionment, we all need to know what’s likely to come next. No matter how you’ve responded to date, taking the lead now as leaders and leadership teams gives us the best opportunity to connect with and walk through the next and final phases of these moments better, faster, stronger, and more resilient. It is also our best path to enjoy the benefits of higher levels of employee engagement, loyalty, and retention long after we return to our new and better “normal.” Please reach out if you’d like to discuss more about this and outline strategies that can work best for you and your organization during these critical periods of change. PETER C. ATHERTON, P.E. is an AEC industry insider having spent more than 24 years as a successful professional civil engineer, principal, major owner, and member of the board of directors for high-achieving firms. Pete is now the President and Founder of ActionsProve, LLC, author of Reversing Burnout. How to Immediately Engage Top Talent and Grow! A Blueprint for Professionals and Business Owners , and the creator of the I.M.P.A.C.T. process. Pete is also the host of The AEC Leadership Today Podcast and leads The AEC Leadership Mastermind. Pete works with AEC firms to grow and advance their success through better strategic planning, executive coaching, leadership and management development, performance-based employee engagement, and corporate impact design. Connect with him at pete@actionsprove. com.
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THE ZWEIG LETTER JUNE 22, 2020, ISSUE 1350
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