1. Operational/Technical
3. Engagement & Communication
2. Customer Orientation
• Implement and drive the 22 Bishops- gate Engineering Services Strategy • Drive technological innovations and en- hancements for operational efficiencies and enhanced user experience • Manage Engineering Services to a proven industry and International standard such as ISO. • Develop the operating guidelines and protocols necessary to attain high standards of service delivery and emer- gency response. • Periodically review the Engineering Services Strategy ensuring delivery of systems remains in line with a prede- termined scope and budget. • Engage with the Soft Landings Team to ensure defects are closed to a satis- factory standard. Manage Warranties in accordance with the manufacturers conditions.
• Present with confidence in delivering training and presentations to col- leagues and peers. • Fully adopt the 22 culture and actively encourage team engagement and lead by example. • Adopt and communicate the team and building brand. Following the visions and values in undertaking all duties, ensuring those working within your de- partment and under your management follow your lead. • Adhere to all Company and local policy to include but not limited to employ- ment, procurement, contract manage- ment, H&S and expenditure.
• Foster and develop the integration of the engineering department into the 22 Team. • Regularly engage with the Tenants Engineering Manager to ensure service delivery matches or exceeds the Land- lord standard. • Actively promote the One Team re- lationship between the management team, service partners and all other stakeholders to create a seamless and unified customer experience. • Attend formal meetings with key ten- ants and the stakeholder team ensur- ing that any issues raised are managed effectively and customers are regularly updated through to resolution. • Represent Engineering and 22 Bish- opsgate when required for social me- dia, panel discussions, press enquiries etc.
ROLE DESCRIPTION
HEAD OF ENGINEERING 22 BISHOPSGATE DIRECT MANAGER: HEAD OF 22 BISHOPSGATE DIRECT REPORT: SMART SYSTEMS MANAGER
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