DESIGN SERVICE REQUEST
We offer a wide range of Design Services to meet the design and styling needs of each guest. We happily offer our services to all customers-regardless of the size of the project. It is the responsibility of the Design Associate to evaluate each customer’s needs and provide the service that best meets the client’s needs. The following chart provides examples of different design service requests. Review each situation and the recommended actions.
S I TUAT ION
ACT ION
The customer knows what they want and only needs to place an order
• This can be done in the moment, no need to schedule a consultation • Offer to place the order in the moment • Suggest additional items to complement their purchase • Offer a follow-up in-home appointment • Begin this process in the moment; ask preliminary questions to understand using the four key Areas of Exploration • If the guest has measurements, work together on a space plan and share your product suggestions • If the guest does not have measurements, offer to conduct an in-home appointment where you can take measurements and assess the space • Use the Room by Room Guide to build the room and identify additional decorating opportunities • If an in home is not an option, ask additional questions to better understand the guest’s needs, preferences and space, and schedule another consultation when the guest can bring the necessary information • This can be done in the moment, no need to schedule a consultation • Ask preliminary questions in the four key Areas of Exploration • Offer to demonstrate in the store how to place items/style the space. Recommend that the client take photos to help them replicate the look at home • If the customer needs more time or would benefit from seeing the product in their home, offer to schedule an in- home appointment
The customer only wants to focus on the foundational pieces (furniture)
A customer that would like to freshen a room or change the color palette
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