THE CONSULTATION
BEFORE THE IN-HOME APPOINTMENT SE T T ING THE APPOINTMENT
• Schedule up to a 60 minute appointment time that works with the client’s schedule. • Explain what will take place during the consultation so the customer’s expectations are clear:
• Measuring the space • Taking photographs • Discussing product and color recommendations
• Ensure that all decision makers will be present at the appointment. • Contact the client the day prior to the consultation to confirm the time TOOLS /RESOURCES • Prior to the time of departure, gather the materials needed for the consultation • Tape measure • iPad • Fabric, rug and wood swatches • Business cards • Graph paper or previously created 3D space plan • Writing tool • Sherwin Williams paint swatch fan decks • Catalogs from appropriate brands • Painters Tape
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