CLIENTELING
CL I ENT COMMUNICAT ION SAMPLES The following are sample scripts for the three methods of communication most commonly used to follow up with potential clients. PHONE MESSAGE Hi Samantha, this is Javier from Williams Sonoma. It was nice meeting with you on Wednesday. I wanted to make sure you had my contact info. I’m at 310-555-1111. I am typically available at that number on Tuesday, Thursday and Saturday from 9-4. Give me a call when you have a chance and let me know if you have given any additional thought to the pieces we discussed. I also wanted to let you know we have all of the swatches and product information you need. If you would like me to put anything in the mail to you, let me know. I can also set anything you need aside for the next time you are in the store. Thanks, Samantha. I look forward to hearing from you. Again, my number is 310-555-1111. Thanks for calling today. As we discussed, I am enclosing the swatches and product estimates you requested. I have also included some information on our PORCH installation services if you think that may be of interest to your client. I have added a few additional fabric options that are new for the Spring season. Please let me know if there is anything else you need. I’m looking forward to speaking with you again soon. Thanks again! Ramona (Note: Enclose swatches, estimates, PORCH information, business card and catalog.) WR I T T EN NOT E Dear Theo,
EMA I L MESSAGE Dear Anita,
Thank you so much for visiting the store yesterday. It was great to spend time with you reviewing the new furniture arrivals. I’m glad you liked the new assortment of sectional sofas and I think one of our options could be perfect for your family room. Please let me know when you’ll be able to come in again so I can be sure to be here. You can reach me by
replying to this email or you can call me at the store at 310-555-1111. Feel free to leave a message for me if I am not working when you call. Sincerely, Audrey
76
Made with FlippingBook Ebook Creator