How AI breakthroughs really happen

Connectors make successful AI implementation possible

shapers of the AI system, not as end users. These connectors enabled the organization to interpret the AI tool in a spectrum of different contexts. This led to a swift surfacing of mis- understandings. Additionally, the connectors served to disseminate not only the results of experimen- tation but also the examples of best practice use of the AI tool throughout separate parts of the organization.

What followed was not immediate uniform adoption

What looks like resistance to AI

It was something more powerful: An organic diffusion of AI

is often something much more subtle:

The AI tool did not simply get imple- mented. It spread via trusted relation- ships throughout the organization. This kind of successful AI imple- mentation is what connectors make possible. It is accurate that strategy defines an organization’s direction and technology enables capability. However, it is the individuals who determine whether anything actually moves forward (or not). These are the organization’s unique connectors.

Disconnection

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