Outcomes Report 2019-2020
Table of Contents
Table of Contents .......................................................................................... 1
Vision, Mission and Values........................................................................ 5
Diversity Statement ............................................................................... 5
Who We Are … ...................................................................................... 5
Get Involved........................................................................................ 6
Message from the Chair.................................................................................... 8
Message from the Executive Director.................................................................... 9
Volunteers and Staff ...................................................................................... 11
Thank You to Our Wonderful Volunteers and Staff! ......................................... 11
Volunteer Recognition ........................................................................... 11
Employee Recognition ........................................................................... 12
Staff Service....................................................................................... 13
Turnover Data ..................................................................................... 14
Staff Survey........................................................................................ 16
Committee Highlights ..................................................................................... 20
Health & Safety Committee..................................................................... 20
Quality Improvements ........................................................................... 20
Community Profile Committee ................................................................. 21
Staff Training and Development Committee ................................................. 22
Quality Improvements: .......................................................................... 22
Social Wellness Committee ..................................................................... 24
Performance Quality Improvement (PQI) Committee ....................................... 24
Client and Stakeholder Satisfaction............................................................ 25
Programs and Services .................................................................................... 26
Fraser Health Crisis Line......................................................................... 26
Counselling Services.............................................................................. 26
Family Counselling................................................................................ 26
Suicide Prevention, Education and Counselling Program (SPEAC) ......................... 26
Sexual Abuse Counselling Centre (SAC) ....................................................... 27
Family Integration Services ..................................................................... 28
Options Community Services
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